Patient Access Coordinator 1
About the Role
The Patient Access Coordinator I provides front desk support by greeting patients, managing check-in/check-out procedures, and entering information into the EMR. This role also handles payments, acts as a patient advocate and company representative, and supports office staff with flexibility and cooperation.
Responsibilities
- Greet patients at check-in and check-out, enter demographic information, and scan documents into the EMR.
- Obtain and post patient copays and other payments as needed.
- Maintain efficient and accurate multi-communication within the office.
- Serve as a patient advocate and company representative.
- Remain a flexible, cooperative, and supportive member of the office staff.
Requirements
- High School Diploma or GED equivalent.
- Minimum of 2-3 years of experience in a medical or office setting.
- Proficiency in medical terminology and EMR systems.
- Strong organizational and communication skills.
- Customer service-oriented mindset.
Work Environment
This job operates in a professional medical office environment, utilizing standard office equipment. The role involves frequent mobility and/or sitting for extended periods, with some bending, lifting, and stooping required. Full range of body motion, manual and finger dexterity, and eye-hand coordination are necessary. Normal color perception and corrected visual activity are expected. Manual dexterity is needed to operate keyboards, calculators, and photocopiers. Interaction with coworkers, management, physicians, staff, hospital personnel, and patients is routine. Occasional high-stress situations may arise when dealing with angry or demanding patients and/or personnel.
Schedule
This is a full-time position with an 8-hour shift, Monday through Friday. No weekends are required.