Patient Access Coordinator 1
About Us
Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.
U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation.
About the Role
The role of the Patient Access Coordinator is an essential part of the patient's pre-visit experience. The primary function of this role is to collect accurate patient information, coordinate patient encounters, and provide patient support services to ensure that each patient and family encounter is positive, professional, and efficient. The Patient Access Coordinator I supports these foundational patient and family access duties.
This role delivers excellent customer service, meets productivity and quality standards, and complies with Patient Access Coordinator standard work while demonstrating values-based behaviors and actively representing Patient Access within the organization. We offer both scheduling and registration roles with multiple shifts and FTEs available, ranging from 0.8-1.0 FTE, including a mixture of days, evenings, and nights.
Responsibilities
- Registering patients and scheduling appointments in Cadence and/or OpTime
- Coordinating care with other services and minimizing access delays
- Processing incoming referrals
- Triaging patient telephone calls to appropriate resources
- Sending MyChart invitations
- Collecting and/or updating demographic and financial information for optimal reimbursement
- Checking in patients
- Collecting copays and outstanding balances
- Informing of and collecting signed consent for care
- Maintaining standards for infection prevention
- Participating in strategic initiatives and hospital goal work
- Effectively communicating with patients/families
Requirements
- High School Diploma or equivalent
- Minimum of two (2) years customer service and/or administrative support experience, and/or healthcare experience with/without scheduling and registration experience
- Must complete Epic Training and obtain a passing score on EUPA test within two (2) weeks of start date
Qualifications
- Preferred Associate’s Degree or at least two (2) years of college coursework in health care or related field
- Minimum of three (3) years experience working in a health care setting or related field
- Significant experience working with the general public in a health care/customer service environment
- Familiarity with other cultures/bilingual skills
Pay
This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.
$23.15 - $34.73 per hour
Benefits
Seattle Children’s offers a generous benefit package, including:
- Medical, dental, and vision plans
- 403(b) retirement plan
- Life insurance
- Paid time off
- Tuition reimbursement