Patient Access Coordinator 1
About the role
The Patient Access Coordinator I is responsible for providing front desk support by greeting patients, managing check-in/check-out procedures, and entering information into the EMR. The role also handles payments, acts as a patient advocate and company representative while demonstrating flexibility, cooperation, and support for office staff. This position operates in a professional medical office environment using standard office equipment, requires frequent mobility and/or sitting, occasional bending, lifting, stooping, and manual dexterity to operate keyboard, calculator, and photocopier. It involves interaction with coworkers, management, physicians, staff, hospital personnel, and patients, and may involve occasional high-stress situations with angry or demanding individuals. Travel is not required. Additional duties may vary by location.
Responsibilities
- Greet patients at check-in and check-out
- Enter demographic information and scan information into the EMR
- Obtain patient copays and other payments to post as needed
- Maintain efficiently and accurately the multi‑communications made in the office
- Assume the role of patient advocate and company representative
- Remain a flexible, cooperative, and supportive member of the office staff
Requirements
- High School Diploma or GED equivalent
- Minimum of 2‑3 years of experience in a medical or office setting
- Must be authorized to work in the US for any employer
Skills
- Medical terminology
- EMR experience
- Strong organizational and communication skills
- Customer service oriented
Schedule
Full‑time position with an 8‑hour shift Monday through Friday; no weekends required.