Patient Access Central Unit Notification

This Work from Home position requires that you live and perform the duties within 60 miles of an HCA Healthcare Hospital (locations include FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Schedule

8:30am–5pm Eastern Time with rotating weekend work required.

About the role

Seeking a Patient Access Central Unit Representative responsible for timely and accurate processes associated with:

• Pre-registration
• Insurance Verification
• Pre-Certification
• Insurance Notification

Responsibilities

• Perform pre-registration and insurance verification within 3–5 days prior to date of service for both inpatient and outpatient services.
• Follow scripted benefits verification pre-certification format in Meditech custom benefits screen and record benefits and pre-certification information.
• Perform electronic insurance eligibility confirmation when applicable and document results.
• Complete Medicare Secondary Payor Questionnaire as applicable for retention in imaging system (i.e., OnBase).
• Calculate patient cost share and be prepared to collect via phone or make payment arrangement.
• Contact patient via phone to confirm or obtain missing demographic information, quote/collect patient cost share, and instruct patient on where to present at time of appointment.
• Receive and record payments from patient services scheduled.
• Utilize appropriate communication system to facilitate communication with hospital gatekeeper.
• Contact physician to resolve issues regarding prior authorization or referral forms.
• Perform insurance verification and pre-certification follow-up for prior day’s walk-in admissions/registrations and account status changes by assigned facility.

Benefits

Parallon offers a total rewards package that supports the health, life, career, and retirement of our colleagues. Available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts

Note: Eligibility for benefits may vary by location.