Patient Access Representative (Central Registration)
The VIOS Clinic · Cooperstown, NY · 1 wk ago
HealthcareFull-time
Role Overview
The Patient Access Representative (Central Registration) provides patient-centered service in a clinical or front office setting.
Key Duties
- Register patients
- Verify insurance
- Collect payments
- Process clinical information
- Generate reports
- Maintain knowledge of registration requirements across various departments
Responsibilities
- Greet and check in patients
- Answer calls
- Collect co-pays and insurance payments
- Process paperwork
- Verify insurance eligibility
- Schedule appointments
- Use computer systems to ensure accurate data entry
- Handle referrals, pre-authorizations, and benefits verification
- Respond to patient inquiries with compassion
Qualifications & Skills
- High school diploma or GED
- At least 1 year of experience in healthcare, customer service, or office support
- Familiarity with Microsoft Office (preferred)
- Insurance reimbursement knowledge (preferred)
- Medical terminology (preferred)
- Financial verification (preferred)
- Strong interpersonal, communication, and customer service skills
- Ability to work onsite
- Ability to stand for extended periods
- Ability to adapt to a fast-paced environment
- Attention to detail
- Professionalism
- Ability to handle sensitive topics with empathy