Patient Access Associate- Hybrid

We need to extract substantive content: job description, duties, qualifications, etc. Remove boilerplate like EEO, application instructions, etc. Use headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We have a lot of text: "Your job is more than a job..." that's about culture, maybe "About the role" or "About LCMC Health". Could treat as "About the role". Then "GENERAL DUTIES" list many duties. Then "Education Qualifications High School Diploma/ GED or appropriate work experience". Then "REPORTING RELATIONSHIPS Does this position formally supervise employees? No". Then "FUNCTIONAL DEMANDS Light: Light physical requirements..." then "PHYSICAL DEMANDS" list many physical demands. Then "SENSORY REQUIREMENTS". Then "OCCUPATIONAL EXPOSURE RISK POTENTIAL". Then "POPULATION SERVED". Then "Work Shift Days (United States of America)" then more culture text. Then "Your extras ..." then EEO etc. We need to decide which sections to include: About the role (culture/intro). Responsibilities (the GENERAL DUTIES). Requirements/Qualifications (Education Qualifications). Skills maybe not explicit. Benefits? Not mentioned. Pay? Not mentioned. Schedule? There's "Work Shift Days (United States of America)" but no specifics. It says "Work Shift Days (United States of America)" then paragraph about LCMC Health being a community... Not specific schedule. So we should not create Schedule section unless specific content. Benefits not mentioned. Pay not mentioned. We could include "Physical Demands" maybe as a subsection under Requirements? But headings limited to given list. Could we treat physical demands as part of Requirements? Probably not; but we could include a "Requirements" section that includes education, physical demands, functional demands, sensory, exposure, population served. However the instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It seems they expect those specific headings. We can choose which to include. We could combine Requirements and Qualifications? They are separate headings. We could put education under Qualifications, and physical/functional demands under Requirements. Skills maybe not present. Thus output:

About the role

... culture intro ...

Responsibilities

• ... each duty ...

Requirements

• Light physical requirements: ...
• Functional demands: Light work ...
• Physical demands: list of activities with frequencies ...
• Sensory requirements: Near Vision - Accurate 20/40, Far Vision - Accurate 20/40, Color Discrimination - No, Hearing - Accurate
• Occupational exposure risk potential: all not anticipated
• Population served: Neonate/Infant up to 1 year: No; Youth (1yr to 15 yrs): No; Adult (16 and up): No

Qualifications

High School Diploma/ GED or appropriate work experience

We should not include Reporting Relationships (supervise employees? No) maybe could be included under Requirements but it's minor. Could drop as minor metadata. We must preserve all substantive information; not invent. Ensure we don't omit duties. The duties list is long; we need to capture each bullet. Could combine into

• ... each sentence ...

. Must not lose any. Let's extract duties from "GENERAL DUTIES" paragraph. It's a run-on sentences. We'll split by sentences. Text after "GENERAL DUTIES": "Completes the scheduling function, registration, messaging, and/or admissions process: Greets patients, guests and family members. Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness. Analyzes current patient information to determine if an account already exists so as not to duplicate records Creates an account for all patients who call for services or who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy. Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized. Activates scheduled accounts that have been set-up for the patient according to the registration policy Resolves work queue errors in an accurate and timely fashionEnsures all required forms are completed and other paperwork/documents are gathered and accurate: Requests and documents patient demographic, insurance, guarantor, Medicare Secondary Payor, and Primary Care Physician/Referring Physician information and validates against current system Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance application Scans ID’s, insurance cards, orders, authorization information, etc. to patient’s account once the information is validated for accuracy Performs insurance verification tasks, including: running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe Completes messages for providers as needed using the In-Basket messaging system, ensures that all information contained in the message is accurate. Updates Electronic Medical Record with documentation to communicate any information related to the status of a patient accountPerforms financial analysis of each case and informs patient of financial responsibility: Identifies patient copayment and remind patient of collection process at time of visit. When applicable, will inform patient/guarantor of liability due, including prior balances and estimates for scheduled service Attempts to collect payment at point of service for both copayments and residual payments. Provides patient information on LCMC’s financial assistance programs and/or refers patients to financial counselors as needed Maximizes point-of-service collection, meeting established registration collection goalsProvide excellent customer service to all patients, guests and family members and internal and external team members/customers: Promotes a customer centered experience by performing all functions in a warm and courteous manner to patients, family members, providers, and all visitors of the organization. Answers incoming calls and warm transfers calls to appropriate areas of department/clinic/hospital. Provides directions to applicable areas of interest whether over of the phone or in-person. Schedules and reschedules appointment for patients as neededBalances cash drawer daily and prepares cash long at the end of the shift when applicable: Balances cash drawer daily and accounts for shortages/overages/account posting errors Makes debit/credit adjustments as necessary; forwards necessary backup documents to lead and/or general accounting for review Makes department copies and reports unreconciled monies/deposits supervisor Follows facility cash drawer policy as applicable Completes and meets all job related facility specific of LCMC requirements" We need to split into sensible bullet points. Could just keep as one paragraph? But rule: Use

• for any list of duties/requirements/benefits. So we need list items. We can break by sentences. Let's produce list items: - Completes the scheduling function, registration, messaging, and/or admissions process. - Greets patients, guests and family members. - Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness. - Analyzes current patient information to determine if an account already exists so as not to duplicate records. - Creates an account for all patients who call for services or who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy. - Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized. - Activates scheduled accounts that have been set-up for the patient according to the registration policy. - Resolves work queue errors in an accurate and timely fashion. - Ensures all required forms are completed and other paperwork/documents are gathered and accurate. - Requests and documents patient demographic, insurance, guarantor, Medicare Secondary Payor, and Primary Care Physician/Referring Physician information and validates against current system. - Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance application. - Scans ID’s, insurance cards, orders, authorization information, etc. to patient’s account once the information is validated for accuracy. - Performs insurance verification tasks, including: running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe. - Completes messages for providers as needed using the In-Basket messaging system, ensures that all information contained in the message is accurate. - Updates Electronic Medical Record with documentation to communicate any information related to the status of a patient account. - Performs financial analysis of each case and informs patient of financial responsibility: Identifies patient copayment and remind patient of collection process at time of visit. - When applicable, will inform patient/guarantor of liability due, including prior balances and estimates for scheduled service. - Attempts to collect payment at point of service for both copayments and residual payments. - Provides patient information on LCMC’s financial assistance programs and/or refers patients to financial counselors as needed. - Maximizes point-of-service collection, meeting established registration collection goals. - Provides excellent customer service to all patients, guests and family members and internal and external team members/customers. - Promotes a customer centered experience by performing all functions in a warm and courteous manner to patients, family members, providers, and all visitors of the organization. - Answers incoming calls and warm transfers calls to appropriate areas of department/clinic/hospital. - Provides directions to applicable areas of interest whether over the phone or in-person. - Schedules and reschedules appointment for patients as needed. - Balances cash drawer daily and prepares cash long at the end of the shift when applicable. - Balances cash drawer daily and accounts for shortages/overages/account posting errors. - Makes debit/credit adjustments as necessary; forwards necessary backup documents to lead and/or general accounting for review. - Makes department copies and reports unreconciled monies/deposits supervisor. - Follows facility cash drawer policy as applicable. - Completes and meets all job related facility specific of LCMC requirements. That seems comprehensive. Now Requirements: include functional demands, physical demands, sensory, exposure, population served. We need to capture the functional demands text: "Light: Light physical requirements- Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible." We can summarize as bullet. Physical demands list many items with frequencies. We'll capture as bullet maybe summarizing: list each activity with frequency. Sensory requirements: Near Vision - Accurate 20/40, Far Vision - Accurate 20/40, Color Discrimination - No, Hearing - Accurate. Occupational exposure risk potential: all not anticipated. Population served: Neonate/Infant up to 1 year: No; Youth (1yr to 15 yrs): No; Adult (16 and up): No. We could also include "Work Shift Days (United States of America)" but no specifics; skip. Now About the role: The initial paragraph about LCMC Health culture. We'll extract that as prose. Text: "