Patient Access Associate

About the role

Unity Point Health St. Luke's - Downtown Full Time, Days Sun, Mon, Tue 8a-8:30p (3-12 hr. shifts) The Patient Access Representative is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries and manages patient wayfinding. The role also supports administrative tasks and ensures compliance with financial and insurance procedures.

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system.
• Ensures information source is appropriate and all required documentation are on file.
• Maintains knowledge and understanding of insurance verification and understanding of insurance plans
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner
• Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates.
• Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations.
• Maintain ability to perform roles associated with patient self service registration processes
• Monitors and maintains multiple work queues

Qualifications

Education: High school graduate required. Medical related diploma or certificate preferred. Completion of Medical Terminology Course/Module within 12 months of hire.

Experience: One year of medical office or equivalent experience preferred. Insurance billing for medical or hospital preferred.

License(s)/Certification(s): Valid driver’s license when driving any vehicle for work-related reasons required. Obtain CPI/MOAB (Management of Aggressive Behaviors) certification within 6 months of hire and maintain certification by-yearly.

Benefits

• Paid time off
• Parental leave
• 401K matching
• Employee recognition program
• Dental and health insurance
• Paid holidays
• Short and long-term disability
• Pet insurance for four-legged family members
• Early access to earned wages with Daily Pay
• Tuition reimbursement
• Adoption assistance

Schedule

Full Time, Days Sun, Mon, Tue 8a-8:30p (3-12 hr. shifts)