Patient Access Associate

About the role

The Hospital Registration team manages all aspects of patient access for inpatient, outpatient, and emergency services. Focused on efficiency, accuracy, and a patient-centered approach, the department ensures timely admissions, verifies insurance eligibility, and maintains compliance with regulatory and payer requirements. The team collaborates closely with clinical, financial, and support departments to deliver seamless service and uphold CHA's standards of quality, professionalism, and customer satisfaction.

The Patient Access Representative is responsible for accurate and timely registration of the Hospital patients. They are required to keep abreast of changes in insurance plan requirements that pertain to the referral management and point of service collection requirements. They will communicate any changes to registration staff and are responsible for training new employees as needed. The overall goal of this position is to ensure high quality service for patients and accuracy of information during pre and post visits.

Qualifications

• High School Diploma required, Associate Degree preferred
• Two years of patient access experience within a healthcare setting handling all facets of registration, pre-registration, insurance verification, copayment determination and other related services preferred
• Two years of customer service experience required
• Medical terminology, familiarity with third party plans, medical billing and collection required
• Working knowledge in Google Office and Microsoft Office (such as Word, Excel, etc.)
• Knowledge of Epic systems including Grand Central, Prelude and EMR preferred

Schedule

• Full time
• 40 hours/week
• Shift: 12p-8:30p Mon-Thur and 9a-5:30p on Friday
• Weekend requirements: Yes
• Holiday requirements: No
• On call requirements: No