Patient Access Associate
Total Rewards: OSF HealthCare offers a comprehensive, market-competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings focused on the whole person.
Pay
Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills, and internal equity.
Schedule
This is an hourly position located in Mendota, IL. Primary hours are Monday through Friday, 8:30 AM – 5:00 PM. Intermittent travel as needed across I-80 market outpatient rehab clinics.
About the Role
The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, responsible guarantor, and registration precision. The role involves clearly communicating services, financial responsibilities, and expectations to patients and families, both over the phone and in person. Strong patient service skills are essential to create an exceptional first impression of OSF’s services. The position requires high deductive reasoning and logic skills to resolve complex, multi-payer situations.
Qualifications
Required Qualifications:
- Education: High school diploma or GED
- Experience: One year in an office clerical setting or customer service environment
- Working knowledge of standard Microsoft Office applications and website navigation
- Problem-solving, conflict management, time management, and strong oral and written communication skills
- Required to complete all role-specific revenue cycle training and certification within 12 months
Preferred Qualifications:
- Experience: Three years in an office clerical setting or customer service environment; direct experience in a revenue cycle or medical setting
- Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers
- Knowledge of medical terminology