Patient Access Assoc - Weekends, RRC

About the role

Serves as a Call Center agent to support for the Patient Access Registration Call Center within Piedmont Healthcare. Performs Registration activities in a remote environment to ensure patient accounts are complete with valid insurance coverage and current demographic/clinical data. Calculates patient financial responsibility, presents patient financial options/requirements and processes patient payments. Performs functions for multiple sites across Piedmont Healthcare and includes various services lines including emergency department, L&D, and assigned Outpatient locations.

Responsibilities

• Serve as a Call Center agent supporting the Patient Access Registration Call Center.
• Perform registration activities remotely to ensure patient accounts have valid insurance coverage and current demographic/clinical data.
• Calculate patient financial responsibility, present financial options/requirements, and process patient payments.
• Perform functions for multiple sites across Piedmont Healthcare, including emergency department, labor & delivery (L&D), and assigned outpatient locations.

Qualifications

• Education: H.S. Diploma or General Education Degree (GED) required.
• Work Experience: 1 year experience in one of the following: Healthcare Revenue Cycle, Clinical role, or related clerical/accounting/finance/retail/customer service.
• Preferred: 3 years of healthcare Revenue Cycle/Call Center experience.
• Preferred: Prior Epic experience.
• Licenses and Certifications: None required; Certification with Healthcare Financial Management Association or Certified Revenue Cycle Representative preferred.
• Business Unit: Piedmont Healthcare Corporate.