Patient Access Advocate, PRN

We need to output HTML fragment with sections: use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. Company description: about Intuitive Health and Deaconess. That's not part of job description sections? Possibly "About the role" could be the job description summary. But we need to decide. We have job description: "PRN- days, nights, or afternoons Seeking those looking to work at least 1 shift per week We utilize self-scheduling to make it easy for you to work your shifts Be a part of this incredible journey from the beginning! The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, data base, and general clerical duties. In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. Ability to multi-task is a must." Then many duties listed. Then "Qualifications REQUIRED QUALIFICATIONS ..." then a long list. No explicit Benefits, Pay, Schedule sections. There is schedule info: "PRN- days, nights, or afternoons Seeking those looking to work at least 1 shift per week We utilize self-scheduling to make it easy for you to work your shifts". That's schedule info. So we can include a Schedule section. Pay: not mentioned. Benefits: not mentioned. So we omit those. We need sections: About the role (maybe a brief summary), Responsibilities (list of duties), Requirements (maybe qualifications), Skills (maybe skills list). But we must not create thin sections with filler. We need to decide what content we have. We have a description of role: greeting patients, answering phone, entering info, etc. That's responsibilities. We have qualifications list: many items. We could have sections: About the role (short paragraph summarizing role), Responsibilities (ul list of duties), Requirements (ul list of qualifications). Possibly Skills could be merged into Requirements; but we could separate if we have distinct skills list. The qualifications list includes many skills; we could treat that as Requirements. Skills section maybe not needed. We also have schedule info: we can include Schedule section with ul? It's a sentence. Could be

. But rule: Use

• for any list of duties/requirements/benefits, and

  for prose. For schedule, it's not a list but we can put in

  . However we need a heading

  Schedule

  then a

  with the schedule info. We must not include boilerplate like EEO etc. Remove those. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all duties and qualifications exactly as given, but we can format as list items. We need to be careful not to miss any duty or qualification. Let's extract duties from the text. Duties paragraph after "The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, data base, and general clerical duties." Then a sentence about demeanor, multi-task. Then: "The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments and documentation of registration information within an electronic system. The Patient Access Advocate will confirm account being registered has accurate information to ensure clean billing. The Patient Access Advocate will also perform visit closure activities including collecting payment, and any needed follow up activities required.The Patient Access Advocate provides the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.Greet patients in a friendly, courteous and professional manner in both in person and over the phone.Check patients in and out.Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care.Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. Collect copayments, coinsurance, deductibles.Assist staff and patients with clerical duties as needed, including: copying, scanning and faxing documents.Creating and maintaining patient files.Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.Confirm all paperwork is filled out correctly.Make sure front desk, waiting room area and children’s play are always clean and presentable.Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.Encourage a work environment that is friendly and respectful.Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.Follow all HIPAA policies and procedures.Follow all company policies." That's a long list; we need to break into sensible list items. We can split by sentences or clauses. We must preserve all substantive information; we can create list items each representing a duty. Similarly qualifications: a long list with many items separated by periods. We need to extract each qualification. Let's parse qualifications text: "REQUIRED QUALIFICATIONS Minimum Typing Speed of 50wpm.Flexibility.Effective communication skills.Collaboration Skills.Patient/Client Focus.Technical Capacity.Basic knowledge in Microsoft Office Products (Word, Excel, Outlook)High school diploma or general education degree (GED)A minimum of 6 months of work experiences in healthcare setting or one year customer service background.Basic understanding of insurance preferred.Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.Exceptional communication skills and customer service is required.Ability to read and comprehend simple instructions, short correspondence and memos.Ability to write simple correspondence.Ability to effectively present information to patients and other employees in the organization.Basic math skills including the ability to add, subtract, multiply and divide.Ability to apply common sense to carry out detailed written or oral instructions.Ability to deal with problems in standardized situations.Ability to work independently, self-directed and work with individuals with diverse background.Analytical and problem solving skills.Ability to manage conflict and appropriately request the help of a supervisor when needed.Daily focus on attaining productivity standards.Attend Staff meetings and Huddles as required.Minimum of 1 year experience in medical office setting desired.Familiar with health insurance and insurance verification.Knowledge and skills regarding all general office equipment including telephones, photocopiers, scanners, credit card machine and fax.Must be computer literate (Word, Excel, Outlook).Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively.Exceptional communication skills and customer service is required.Solid work history.This position includes standing, walking, use of hands, reaching, sitting, talking and listening. This position may require lifting up to 10 pounds. There are no special vision requirements for this position.This job operates in a healthcare setting. This role may routinely come into contact with patients who have contagious illnesses or diseases. This role routinely uses standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators and filing cabinets and has moderate noise exposure.Non-exempt. Incumbent will be scheduled based on operational need.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change." We need to exclude the boilerplate sentences about job description not exhaustive etc. Those are boilerplate; we should remove them. Also the "Non-exempt. Incumbent will be scheduled based on operational need." maybe schedule info but we already have schedule section; but that sentence is also part of qualifications? It's about position type; we could treat as schedule info. But we already have schedule from earlier. We'll keep schedule info separate. We must not include the disclaimer about job description not exhaustive etc. So we will omit those sentences. Also we should omit the repeated "Exceptional communication skills and customer service is required." appears twice; we can keep once. We need to produce HTML. Let's draft sections:

  About the role

  PRN- days, nights, or afternoons. Seeking those looking to work at least 1 shift per week. We utilize self-scheduling to make it easy for you to work your shifts. Be a part of this incredible journey from the beginning! The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, database, and general clerical duties. In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. Ability to multi-task is a must.

  That seems good.

  Responsibilities

  • Perform registration functions, including updating demographics, insurance verification, collection of point-of-service payments, and documentation of registration information within an electronic system.
  • Confirm that the account being registered has accurate information to ensure clean billing.
  • Perform visit closure activities, including collecting payment and any needed follow‑up activities.
  • Provide the highest level of customer service to patients/family at time of service through registration interactions and providing wayfinding to patients and/or visitors.
  • Greet patients in a friendly, courteous, and professional manner in person and over the phone.
  • Check patients in and out.
  • Verify insurance for eligibility and benefits using online electronic verification system or by contacting the payer directly.
  • Collect copayments, coinsurance, and deductibles.
  • Assist staff and patients with clerical duties as needed, including copying, scanning, and faxing documents.
  • Create and maintain patient files.
  • Answer and screen phone calls, directing them to the appropriate individual; take and direct messages as necessary.
  • Provide callers with information such as company address, directions to the location, fax numbers, website, and other related information.
  • Confirm all paperwork is filled out correctly.
  • Ensure the front desk, waiting room area, and children’s play area are always clean and presentable.
  • Assure a clean work environment, which may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors, and cleaning counters.
  • Encourage a work environment that is friendly and respectful.
  • Provide patients and their families with a customer‑focused, friendly, reassuring, open environment that encourages them to return to the ED/UCs.
  • Follow all HIPAA policies and procedures.
  • Follow all company policies.
  We need to ensure we didn't miss any duty: The initial sentence about greeting patients etc is covered in About the role; we might also include it in responsibilities but it's okay. Now schedule section:

  Schedule

  PRN – days, nights, or afternoons. Seeking those looking to work at least 1 shift per week. Self‑scheduling is used to make it easy to work your shifts.

  Now qualifications/requirements section. We could call it Requirements.

  Requirements

  • Minimum typing speed of 50 wpm.
  • Flexibility.
  • Effective communication skills.
  • Collaboration skills.
  • Patient/client focus.
  • Technical capacity.
  • Basic knowledge of Microsoft Office products (Word, Excel, Outlook).