Patient Access Advocate, Part-time Mid

About the Company

Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually.

Legacy ER & Urgent Care, an Intuitive Health company, is a leader in hybrid healthcare, offering both Emergency Room and Urgent Care services under one roof. With multiple locations in DFW, we deliver high-quality, compassionate care that’s convenient, efficient, and patient-focused.

About the Role

The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the database, and performing general clerical duties. In this position, it is imperative that you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. The ability to multitask is a must.

Responsibilities

• Greeting patients in a friendly, courteous, and professional manner in both in-person and over the phone.
• Checking patients in and out.
• Verifying benefits and collecting copayments, coinsurance, and deductibles.
• Assisting staff and patients with clerical duties as needed, including copying, scanning, and faxing documents.
• Creating and maintaining patient files.
• Screening phone calls and directing them to the appropriate individual.
• Taking and directing messages as necessary.
• Providing callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Confirming all paperwork is filled out correctly.
• Maintaining a clean work environment, including the front desk, waiting room area, and children’s play area.
• Encouraging a work environment that is friendly and respectful.
• Providing patients and their families with a customer-focused, friendly, reassuring open environment that encourages patients to return to Intuitive Health.
• Following all HIPAA policies and procedures and company policies.

Qualifications

• Flexibility.
• Communication Proficiency.
• Collaboration Skills.
• Patient/Client Focus.
• Technical Capacity.
• High school diploma or general education degree (GED).
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees in the organization.
• Basic math skills, including the ability to add, subtract, multiply, and divide.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Minimum of 1 year of experience in a medical office setting is a plus.
• Familiarity with health insurance and insurance verification.
• Knowledge and skills regarding all general office equipment, including telephones, credit card machines, and fax.
• Computer literacy (Word, Excel, Outlook).
• Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively.
• Exceptional communication skills and customer service is required.
• Solid work history.

Schedule

This position is scheduled for 9am - 5pm every Sunday. Incumbent will be scheduled based on operational need (rotate shifts, standby, AA, on-call).