Patient Access Advocate, Part-time Mid

About the Company

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually.

Schedule

• Two shifts per week (9:00 AM – 9:30 PM) with the opportunity to pick up additional shifts.
• Flexible scheduling with a 6-week self-schedule system allowing employees to choose their own shifts, following guidelines reviewed during orientation.

About the Role

The Patient Access Advocate is responsible for greeting patients with a smile, answering phones, entering information into electronic health records, and performing general clerical duties. This role requires maintaining a pleasant, professional demeanor to ensure patients always feel welcome. If you have customer/patient-facing experience in a service role and want to transition into healthcare, our leadership team will provide direct training and support to build your confidence.

Responsibilities

• Greet patients in a friendly, courteous, and professional manner both in person and over the phone.
• Perform patient check-ins and check-outs, including collecting payments and completing follow-up activities for patient care.
• Verify insurance eligibility and benefits using online systems or direct contact with payers; collect copayments, coinsurance, and deductibles.
• Assist with clerical duties such as copying, scanning, faxing documents, and maintaining patient files.
• Answer and screen phone calls, direct messages, and provide callers with company information (e.g., address, directions, fax numbers, website).
• Ensure all paperwork is completed accurately and maintain a clean, presentable front desk, waiting room, and children’s play area.
• Perform light housekeeping duties such as emptying trash, vacuuming, mopping floors, and cleaning counters.
• Foster a friendly, respectful, and customer-focused work environment to encourage patient retention.
• Adhere to all HIPAA policies and procedures as well as company policies.
• Confirm account information is accurate to ensure clean billing.
• Attend staff meetings and huddles as required.

Requirements

• Minimum typing speed of 50 words per minute.
• High school diploma or GED.
• Minimum of 6 months of work experience in a healthcare setting or one year of customer service experience.
• Basic knowledge of Microsoft Office products (Word, Excel, Outlook).
• Basic understanding of insurance, medical terminology, and billing codes (e.g., DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication and customer service skills.
• Ability to read, comprehend, and write simple instructions and correspondence.
• Basic math skills (addition, subtraction, multiplication, division).
• Ability to follow detailed written or oral instructions and handle standardized situations.
• Ability to work independently, manage multiple tasks, and prioritize demands effectively.
• Analytical and problem-solving skills, including conflict management and knowing when to seek supervisor assistance.
• Familiarity with general office equipment (telephones, photocopiers, scanners, credit card machines, fax).
• Solid work history with a focus on productivity and attendance at required meetings.

Physical Demands

• Standing, walking, use of hands, reaching, sitting, talking, and listening.
• May require lifting up to 10 pounds.
• No special vision requirements.

Work Environment

• Operates in a healthcare setting with potential exposure to contagious illnesses or diseases.
• Routine use of standard office equipment (telephones, computers, photocopiers, calculators, filing cabinets).
• Moderate noise exposure.