Patient Access Advocate, Part-time Mid Shift

About the role

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

Responsibilities

• Greet patients with a smile, answer the phone, enter information into the electronic health record, database, and perform general clerical duties.
• Maintain a pleasant, professional demeanor and make patients feel welcome.
• Ability to multi‑task is a must.
• Perform registration functions, including updating demographics, insurance verification, collection of point‑of‑service payments, and documentation of registration information within an electronic system.
• Confirm account being registered has accurate information to ensure clean billing.
• Perform visit closure activities including collecting payment and any needed follow‑up activities.
• Provide the highest level of customer service to patients/family at time of service through registration interactions and providing wayfinding to patients and/or visitors.
• Check patients in and out.
• Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
• Collect copayments, coinsurance, deductibles.
• Assist staff and patients with clerical duties as needed, including copying, scanning, faxing documents; creating and maintaining patient files.
• Answer and screen phone calls, direct to appropriate individual, take and direct messages as necessary.
• Provide callers with information such as company address, directions, fax