Patient Access Advocate, Part-time Mid shift

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually.

Through partnerships with respected, high-performing health systems like Deaconess Health System, Intuitive Health brings its innovative care model to communities known for clinical excellence. Deaconess, founded in 1892, is the premier provider of healthcare services to a population of more than 1.5 million across southwestern Indiana, western Kentucky, and southeastern Illinois. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience.

About the role

Part-time position with 2 shifts per week, including weekend rotation. Shifts are primarily 11a-11p but may also be 9a-9p or 10a-10p. Self-scheduling is utilized to accommodate your availability. Be part of this incredible journey from the beginning!

Responsibilities

• Greet patients with a smile, answer phones, and perform general clerical duties while maintaining a pleasant, professional demeanor.
• Perform registration functions, including updating demographics, insurance verification, and collection of point-of-service payments.
• Ensure accurate account information for clean billing and perform visit closure activities, including collecting payments and follow-up tasks.
• Provide the highest level of customer service to patients and families during registration and wayfinding.
• Check patients in and out, verify insurance eligibility and benefits, and collect copayments, coinsurance, and deductibles.
• Assist with clerical duties such as copying, scanning, faxing, and maintaining patient files.
• Answer and screen phone calls, direct messages, and provide callers with company information (e.g., address, directions, fax numbers, website).
• Confirm all paperwork is filled out correctly and maintain a clean front desk, waiting room, and children’s play area.
• Perform light housekeeping duties such as emptying trash, vacuuming, mopping floors, and cleaning counters.
• Foster a friendly, respectful, and customer-focused work environment to encourage patient retention.
• Adhere to all HIPAA policies and procedures, as well as company policies.

Requirements

• Minimum typing speed of 50 words per minute.
• High school diploma or GED.
• Minimum of 6 months of work experience in a healthcare setting or 1 year of customer service experience.
• Basic knowledge of Microsoft Office products (Word, Excel, Outlook).
• Basic understanding of insurance, medical terminology, and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication and customer service skills.
• Ability to read, comprehend, and write simple instructions and correspondence.
• Basic math skills (addition, subtraction, multiplication, division).
• Ability to apply common sense to carry out detailed written or oral instructions and manage standardized situations.
• Ability to work independently, self-directed, and with individuals from diverse backgrounds.
• Analytical and problem-solving skills, including conflict management and knowing when to seek supervisor assistance.
• Daily focus on productivity standards and attendance at required staff meetings and huddles.
• Familiarity with general office equipment (telephones, photocopiers, scanners, credit card machines, fax).
• Computer literacy (Word, Excel, Outlook) and ability to multitask and prioritize demands effectively.
• Solid work history.

Skills

• Flexibility and adaptability.
• Effective communication and collaboration.
• Patient/client focus and technical capacity.

Schedule

• Part-time, 2 shifts per week including weekend rotation.
• Primary shift: 11a-11p (alternative shifts: 9a-9p or 10a-10p).
• Self-scheduling available for shift flexibility.

Work Environment

• Healthcare setting with potential exposure to contagious illnesses or diseases.
• Routine use of standard office equipment (telephones, computers, photocopiers, etc.).
• Moderate noise exposure.
• Physical demands include standing, walking, use of hands, reaching, sitting, talking, and listening. May require lifting up to 10 pounds. No special vision requirements.