Patient Access Advocate, Full-time Midshift

About the role

This is a Full Time position working Mid shift hours. Shifts can be 8 or 10 hours. Every Tuesday, Thursday, Friday and Saturday.

Responsibilities

• Greeting patients with a smile, answering the phone, entering information into the database, and performing general clerical duties.
• Ensuring a pleasant, professional demeanor and making patients always feel welcome.
• Multitasking by greeting patients in a friendly, courteous, and professional manner in both in-person and over the phone.
• Checking patients in and out, verifying benefits, collecting copayments, coinsurance, and deductibles.
• Aiding staff and patients with clerical duties such as copying, scanning, and faxing documents.
• Creating and maintaining patient files.
• Screens phone calls and directs them to the appropriate individual.
• Taking and directing messages as necessary.
• Providing callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Confirming all paperwork is filled out correctly.
• Maintaining a clean and presentable front desk, waiting room area, and children’s play area.
• Encouraging a friendly and respectful work environment.
• Offering patients and their families a customer-focused, friendly, reassuring open environment that encourages patients to return to Intuitive Health.
• Fulfilling all HIPAA policies and procedures.
• Following all company policies.

Qualifications

• Flexibility.
• Communication Proficiency.
• Collaboration Skills.
• Patient/Client Focus.
• Technical Capacity.
• High school diploma or general education degree (GED).
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees in the organization.
• Basic math skills, including the ability to add, subtract, multiply, and divide.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Minimum of 1 year of experience in a medical office setting is a plus.
• Familiarity with health insurance and insurance verification.
• Knowledge and skills regarding all general office equipment, including telephones, credit card machines, and fax.
• Computer literacy (Word, Excel, Outlook).
• Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively.
• Exceptional communication skills and customer service is required.
• Solid work history.