Patient Access Advocate, Full Time, Midshifts

About the role

PART TIME MIDSHIFTS 9A-9P 2 SHIFTS PER WEEK TO INCLUDE WEEKEND ROTATIONS

Responsibilities

• Greet patients with a smile, in person and over the phone.
• Answer and screen phone calls, direct to appropriate individual, take and direct messages.
• Enter patient information into the electronic health record and database.
• Perform general clerical duties (copying, scanning, faxing documents).
• Maintain a pleasant, professional demeanor and make patients feel welcome.
• Multi‑task effectively.
• Perform registration functions: update demographics, verify insurance, collect point‑of‑service payments, document registration information.
• Confirm account information is accurate to ensure clean billing.
• Perform visit closure activities: collect payment and any necessary follow‑up.
• Provide the highest level of customer service to patients/family at time of service.
• Assist staff and patients with clerical duties as needed.
• Create and maintain patient files.
• Provide callers with company address, directions, fax numbers, website, and related information.
• Confirm all paperwork is filled out correctly.
• Ensure front desk, waiting room area, and children’s play area are clean and presentable.
• Assure a clean work environment (empty trash, vacuum, mop floors, clean counters).
• Encourage a friendly and respectful work environment.
• Provide patients and families with a customer‑focused, friendly, reassuring open environment that encourages return visits.
• Follow all HIPAA policies and procedures.
• Follow all company policies.

Qualifications

• Minimum typing speed of 50 wpm.
• Flexibility.
• Effective communication skills.
• Collaboration skills.
• Patient/client focus.
• Technical capacity.
• Basic knowledge of Microsoft Office Products (Word, Excel, Outlook).
• High school diploma or GED.
• Minimum of 6 months work experience in a healthcare setting or one year customer service background.
• Basic understanding of insurance (preferred).
• Basic understanding of medical terminology and billing codes (DRG, ICD‑10, CPT, HCPCS) (preferred).
• Exceptional communication skills and customer service (required).
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees.
• Basic math skills (add, subtract, multiply, divide).
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Ability to work independently, self‑directed, and work with individuals of diverse backgrounds.
• Analytical and problem‑solving skills.
• Ability to manage conflict and appropriately request help from a supervisor when needed.
• Daily focus on attaining productivity standards.
• Attend staff meetings and huddles as required.
• Minimum of 1 year experience in a medical office setting (desired).
• Familiar with health insurance and insurance verification.
• Knowledge and skills regarding all general office equipment (telephones, photocopiers, scanners, credit card machine, fax).
• Must be computer literate (Word, Excel, Outlook).
• Ability to perform multiple tasks simultaneously and prioritize multiple demands effectively.
• Solid work history.
• Physical demands: standing, walking, use of hands, reaching, sitting, talking, listening; may require lifting up to 10 pounds; no special vision requirements.
• Work environment: healthcare setting; routine contact with patients who may have contagious illnesses; use of standard office equipment (telephones, laptops, smartphones, photocopiers, calculators, filing cabinets); moderate noise exposure.
• Non‑exempt position; incumbent will be scheduled based on operational need.

Schedule

PART TIME MIDSHIFTS 9A-9P 2 SHIFTS PER WEEK TO INCLUDE WEEKEND ROTATIONS