Patient Access Advocate, FT days, 9mile

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually.

Baptist Health Care is a community-owned, not-for-profit health care organization based in northwest Florida that is committed to helping people throughout life’s journey. Baptist continuously strives to be a national leader in quality and service, and the organization includes three hospitals, four medical parks, Andrews Institute for Orthopedic & Sports Medicine and a large network of primary care and specialty physicians.

About the role

Full time, 3 shifts per week to include weekend rotations (7:00 AM – 7:00 PM). The ideal candidate would have some experience with patient registration and insurance verification within a healthcare facility.

Responsibilities

• Greet patients with a smile, answer the phone, enter information into the electronic health record database, and perform general clerical duties.
• Perform registration functions, including updating demographics, insurance verification, collection of point-of-service payments, and documentation of registration information within an electronic system.
• Confirm account being registered has accurate information to ensure clean billing.
• Perform visit closure activities, including collecting payment and any needed follow-up activities.
• Provide the highest level of customer service to patients and family at the time of service through registration interactions, as well as providing wayfinding to patients and/or visitors.
• Check patients in and out.
• Verify insurance for eligibility and benefits using an online electronic verification system or by contacting the payer directly.
• Collect copayments, coinsurance, and deductibles.
• Assist staff and patients with clerical duties as needed, including copying, scanning, and faxing documents.
• Create and maintain patient files.
• Answer and screen phone calls and direct to the appropriate individual; take and direct messages as necessary.
• Provide callers with information such as company address, directions, fax numbers, website, and other related information.
• Confirm all paperwork is filled out correctly.
• Maintain cleanliness of the front desk, waiting room area, and children’s play area, including duties such as emptying trash, vacuuming, mopping floors, and cleaning counters.
• Encourage a work environment that is friendly and respectful.
• Provide patients and their families with a customer-focused, friendly, reassuring environment that encourages patients to return.
• Follow all HIPAA policies and procedures, as well as all company policies.
• Attend staff meetings and huddles as required.

Requirements

• Minimum typing speed of 50 WPM.
• High school diploma or general education degree (GED).
• A minimum of 6 months of work experience in a healthcare setting or one year of customer service background.
• Basic knowledge of Microsoft Office Products (Word, Excel, Outlook).
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication and customer service skills.
• Ability to read, comprehend, and write simple instructions, correspondence, and memos.
• Basic math skills, including the ability to add, subtract, multiply, and divide.
• Ability to apply common sense to carry out detailed written or oral instructions and deal with problems in standardized situations.
• Ability to work independently, self-directed, and with individuals from diverse backgrounds.
• Analytical and problem-solving skills.
• Ability to manage conflict and appropriately request help from a supervisor when needed.
• Daily focus on attaining productivity standards.
• Minimum of 1 year of experience in a medical office setting desired.
• Familiarity with health insurance and insurance verification.
• Knowledge and skills regarding general office equipment, including telephones, photocopiers, scanners, credit card machines, and fax.
• Ability to perform multiple tasks simultaneously and prioritize multiple demands effectively.
• Solid work history.

Schedule

Full time, 3 shifts per week (7:00 AM – 7:00 PM), including weekend rotations.

Physical Demands

• Standing, walking, use of hands, reaching, sitting, talking, and listening.
• May require lifting up to 10 pounds.
• No special vision requirements.

Work Environment

• Operates in a healthcare setting.
• May routinely come into contact with patients who have contagious illnesses or diseases.
• Routinely uses standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators, and filing cabinets.
• Moderate noise exposure.