Patient Access Advocate, Part-time, Days

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually.

Through partnerships with respected, high-performing health systems like Baptist Health—a full-spectrum health system dedicated to improving community health—Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside partners to deliver a seamless, patient-centered experience.

About the role

Part-time day shift (7:00 AM – 7:00 PM), 2 shifts per week including weekend rotations.

The Patient Access Advocate is responsible for greeting patients, answering phones, entering information into electronic health records, and performing general clerical duties. This role requires maintaining a pleasant, professional demeanor to ensure patients always feel welcome. Multitasking is essential.

Responsibilities

• Greet patients in a friendly, courteous, and professional manner both in person and over the phone.
• Check patients in and out, performing registration functions including updating demographics, verifying insurance, collecting point-of-service payments, and documenting registration information in electronic systems.
• Confirm accounts have accurate information to ensure clean billing.
• Perform visit closure activities, including collecting payments and any necessary follow-up for patient care.
• Verify insurance eligibility and benefits using online systems or by contacting payers directly; collect copayments, coinsurance, and deductibles.
• Assist staff and patients with clerical duties such as copying, scanning, and faxing documents.
• Create and maintain patient files.
• Answer and screen phone calls, directing them to the appropriate individual; take and relay messages as needed.
• Provide callers with information such as company address, directions, fax numbers, website, and related details.
• Confirm all paperwork is filled out correctly.
• Maintain cleanliness of the front desk, waiting room, and children’s play area, including housekeeping duties like emptying trash, vacuuming, mopping floors, and cleaning counters.
• Foster a friendly, respectful, and customer-focused work environment that encourages patients to return.
• Adhere to all HIPAA policies and procedures, as well as company policies.
• Attend staff meetings and huddles as required.

Requirements

• Minimum typing speed of 50 words per minute.
• High school diploma or GED.
• Minimum of 6 months of work experience in a healthcare setting or one year of customer service experience.
• Basic knowledge of Microsoft Office products (Word, Excel, Outlook).
• Basic understanding of insurance, medical terminology, and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication and customer service skills.
• Ability to read, comprehend, and write simple instructions and correspondence.
• Basic math skills (addition, subtraction, multiplication, division).
• Ability to apply common sense to carry out detailed written or oral instructions and manage standardized situations.
• Ability to work independently, self-directed, and with individuals from diverse backgrounds.
• Analytical and problem-solving skills; ability to manage conflict and seek supervisor assistance when needed.
• Daily focus on meeting productivity standards.
• Minimum of 1 year of experience in a medical office setting desired.
• Familiarity with health insurance and insurance verification.
• Proficiency with general office equipment including telephones, photocopiers, scanners, credit card machines, and fax machines.
• Computer literacy (Word, Excel, Outlook).
• Ability to multitask and prioritize multiple demands effectively.
• Solid work history.

Physical Demands

• Standing, walking, use of hands, reaching, sitting, talking, and listening.
• May require lifting up to 10 pounds.
• No special vision requirements.

Work Environment

• Operates in a healthcare setting with potential routine exposure to patients with contagious illnesses or diseases.
• Uses standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators, and filing cabinets.
• Moderate noise exposure.

Schedule

Part-time, non-exempt position. Shifts scheduled based on operational need, including weekend rotations.