Patient Access Advocate, Full Time Day Shift, 9mile

About the Role

Intuitive Health, in partnership with Baptist Health Care, is seeking a Patient Access Advocate to join their combined emergency room and urgent care facility. This role is responsible for greeting patients, managing registration functions, verifying insurance, collecting payments, and performing general clerical duties while maintaining a professional and welcoming demeanor.

Responsibilities

• Greet patients in a friendly, courteous, and professional manner both in-person and over the phone
• Check patients in and out, entering information into the electronic health record database
• Perform registration functions including updating demographics, insurance verification, and collection of point of service payments
• Confirm account information is accurate to ensure clean billing
• Perform visit closure activities including collecting payment and any needed follow-up activities
• Verify insurance for eligibility and benefits using online electronic verification systems or by contacting payers directly
• Collect copayments, coinsurance, and deductibles
• Assist staff and patients with clerical duties including copying, scanning, and faxing documents
• Create and maintain patient files
• Answer and screen phone calls, direct to appropriate individuals, and take messages as necessary
• Provide callers with company information such as address, directions, fax numbers, website, and other related information
• Confirm all paperwork is filled out correctly
• Maintain cleanliness of front desk, waiting room area, and children's play area
• Assure a clean work environment including emptying trash, vacuuming, mopping floors, and cleaning counters
• Encourage a friendly and respectful work environment
• Provide customer-focused, reassuring, open environment that encourages patients to return
• Follow all HIPAA policies and procedures
• Follow all company policies

Requirements

• Minimum typing speed of 50wpm
• High school diploma or GED
• Minimum of 6 months of work experience in a healthcare setting OR one year of customer service background
• Exceptional communication skills and customer service
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information to patients and other employees
• Basic math skills including addition, subtraction, multiplication, and division
• Ability to apply common sense to carry out detailed written or oral instructions
• Ability to deal with problems in standardized situations
• Ability to work independently and self-directed, and work with individuals of diverse backgrounds
• Analytical and problem-solving skills
• Ability to manage conflict and appropriately request supervisor help when needed
• Daily focus on attaining productivity standards
• Attend staff meetings and huddles as required
• Knowledge and skills regarding all general office equipment including telephones, photocopiers, scanners, credit card machines, and fax machines
• Computer literacy (Word, Excel, Outlook)
• Ability to perform multiple tasks simultaneously and prioritize multiple demands effectively
• Solid work history
• Flexibility
• Collaboration skills
• Patient/client focus
• Technical capacity

Qualifications

• Basic understanding of insurance preferred
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
• Minimum of 1 year of experience in a medical office setting desired
• Familiarity with health insurance and insurance verification preferred

Schedule

Full-time days, 7:00 AM to 7:00 PM, 3 shifts per week including weekend rotations.

Physical Demands

• Standing, walking, use of hands, reaching, sitting, talking, and listening
• May require lifting up to 10 pounds
• No special vision requirements

Work Environment

• Healthcare setting
• May routinely come into contact with patients who have contagious illnesses or diseases
• Routinely uses standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators, and filing cabinets
• Moderate noise exposure