Patient Access Advocate, Full Time Days

About the role

The Patient Access Advocate position at Intuitive Health is responsible for various administrative and clerical duties within the healthcare facility. This role requires a friendly, professional demeanor and strong multitasking abilities.

Responsibilities

• Greet patients with a smile and answer the phone
• Enter information into the electronic health record and database
• Update patient demographics and verify insurance
• Collect payments and document registration information
• Confirm account accuracy to ensure clean billing
• Perform visit closure activities, including collecting payment and following up
• Provide wayfinding assistance to patients and visitors
• Manage clerical duties such as copying, scanning, and faxing documents
• Create and maintain patient files
• Answer and screen phone calls, take messages, and provide information
• Ensure the cleanliness of the front desk, waiting room, and children’s play area
• Follow HIPAA policies and procedures
• Follow company policies

Qualifications

• Minimum typing speed of 50 wpm
• Flexibility and effective communication skills
• Collaboration and patient/client focus
• Basic knowledge in Microsoft Office Products (Word, Excel, Outlook)
• High school diploma or GED
• Minimum of 6 months of work experience in healthcare setting or one year customer service background
• Basic understanding of insurance and medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS)
• Exceptional communication skills and customer service
• Basic math skills including addition, subtraction, multiplication, and division
• Ability to apply common sense to carry out detailed written or oral instructions
• Ability to deal with problems in standardized situations
• Ability to work independently, self-directed, and with individuals from diverse backgrounds
• Analytical and problem-solving skills
• Ability to manage conflict and request help from a supervisor when needed
• Daily focus on productivity standards
• Attend staff meetings and huddles as required
• Minimum of 1 year experience in medical office setting desired
• Familiarity with health insurance and insurance verification
• Knowledge and skills regarding general office equipment

Benefits

This position does not offer benefits.

Schedule

The Patient Access Advocate works 7a-7p, 3 shifts per week, including weekend rotations.