Patient Access Acute Representative Float

This position floats between regional locations as staffing dictates, providing excellent customer service and facilitating the registration and scheduling process for patients and visitors.

About the role

• 100% onsite, 5 days per week, 8-hour shifts
• Business casual attire is mandatory; no scrubs
• Role is 100% patient-facing
• Caregivers will float to both locations:
  • Saint Joseph Hospital Rheumatology - Denver
    1830 Franklin Street, Suite 300, Denver, CO 80218
  • Saint Joseph Hospital Rheumatology - Northglenn
    11900 Grant St, Suite 220, Northglenn, CO 80233

Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner
• Obtain and verify patient demographic, financial, and insurance information
• Register and schedule patients for appointments, tests, and procedures
• Collect and process co-pays, deductibles, and balances due at the time of service and complete end-of-day balance process
• Provide patients with information on financial assistance, payment plans, and charity care
• Explain and obtain signatures on consent forms, policies, and disclosures
• Ensure adherence to Federal and state regulations, including the Emergency Medical Treatment and Labor Act (EMTALA)
• Apply a strong understanding of regulatory requirements, insurance protocols, and hospital policies to safeguard patient rights and ensure compliance
• Provide patients with directions, maps, and parking information
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care
• Document and update patient records in the electronic health system
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications

Requirements

• High School diploma or equivalent is preferred
• Demonstrated proficiency in computer skills including Microsoft Office, internet, and email
• Experience with Epic preferred
• Customer service experience, preferably in a healthcare setting, is required
• Demonstrated ability to work in a fast-paced environment

Skills

• Interpersonal Skills
• Customer Service
• Insurance Verification
• Computer Literacy
• Payment Processing
• Medical Billing
• Problem Solving

Physical Requirements

• Ongoing need to see and read information, labels, documents, monitors, identify equipment and supplies, and assess customer needs
• Frequent interactions requiring verbal communication as well as hearing and understanding spoken information quickly and accurately
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy, including frequent computer use for typing and accessing information
• For roles requiring driving: expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles

Pay

$19.41 - $28.14 per hour, dependent upon experience

Benefits

Intermountain provides a generous benefits package covering a wide range of programs to foster wellness, including health, financial security, work-life balance, and professional development.

Schedule

• Scheduled weekly hours: 40