Ambulatory Patient Access Rep Float

About the Role

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Responsibilities

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Requirements

• High School Diploma or equivalent, required.
• Associate’s Degree, preferred.
• CPR certification (based on position and as determined by manager).
• One year of health care experience, preferred.

Skills

• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.

Physical Requirements

Occasionally: Blood and/or Bodily Fluids, Driving motor vehicles (work required), Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel.

Frequently: Bend/twist, Biohazard waste, Patient Equipment.

Continuously: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking.

Able to multi-task within a stressful environment.

Schedule

Monday - Friday, 8:00 AM - 4:30 PM