Pathway Retention Specialist (School of MIT)

Weekly work hours: 40. FLSA status: Exempt (United States of America). Position type: Staff.

Position Summary

The Dallas College Pathway Retention Specialist is a program expert who provides proactive support to credit and non-credit students within School-aligned academic pathways to promote successful retention and completion. This role works with Success Coaches and Career and Transfer Specialists in a coordinated effort to remove barriers to student success and provide a seamless student experience with integrated, inescapable student support structures.

Core Competencies

• Student Service
• Case Management and Follow-Up
• Resource Navigation and Referral
• Communication and Interpersonal Skills
• Data Tracking and Organization

Responsibilities

• Monitor term-to-term enrollment for students in assigned School and proactively contact success coaches and build academic plans for students who are off-path.
• Conduct academic advising on difficult-to-navigate pathways and/or programs of study with niche or low enrollment.
• Conduct School-driven cohort registration.
• Coordinate re-engagement efforts with students who are close to completion but have stopped out or delayed enrollment, assisting them with re-entry processes and course registrations that will lead to credential completion.
• Conduct pathway-specific communication plans, interventions, and programming that promote persistence and completion.
• Meet institutional and departmental goals by executing and tracking assigned activities and evaluating outcomes.
• Prepare and present reports and leverage technology to track and monitor progress; keep detailed records of assigned activities.
• Participate in required professional development to ensure current knowledge of internal and external resources and services.
• Leverage emerging technology to maintain systemic efficiencies in the delivery and tracking of communications, services, programming, and experiences.
• Support pathways training delivery.
• Support new student orientation, peak registration, and commencement events and activities.
• Complete required Dallas College professional development training hours per academic year.
• Perform other duties as assigned.

Requirements

Required Knowledge, Skills, and Abilities

• Knowledge of the purpose of community colleges and the vision of Dallas College.
• Detailed knowledge of all credit and pathway-aligned non-credit programs of study in assigned School and how these pathways lead to economic opportunity.
• Demonstrate detail-oriented precision in reviewing and mapping student academic, career, and transfer milestones.
• Demonstrate experience in coordinating and delivering presentations to staff, faculty, and students and executing goal-oriented tasks.
• Ability to identify and address barriers to student pathway navigation.
• Strong time management, organization, problem-solving, and communication skills, with an emphasis on verbal and written skills that effectively communicate complex ideas with clarity and precision and attention to detail.
• Strong commitment to shared accountability and high-quality customer service and care.
• An ability to work effectively and collaboratively with stakeholders.
• Excellent interpersonal skills using collaboration, tact, patience, and courtesy.
• Experience effectively engaging and supporting students in a virtual environment.
• Respond appropriately to issues in a dynamic, rapidly changing educational/economic environment.

Minimum Qualifications

• Bachelor’s degree plus two (2) years of experience in student support services, academic advising, or enrollment services, OR
• Associate’s degree plus ten (10) years of experience in student support services, academic advising, or enrollment services.
• Strong interpersonal skills and a commitment to quality customer service.

Preferred Qualifications

• Master’s degree in Student Affairs, Counseling, or field related to assigned School.
• Experience working in a guided pathways or case management framework.
• Experience working with adult, first-generation in college, and/or economically disadvantaged students.
• Bilingual or multi-language skills.

Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Work Location Information

This is an on-site role. After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy. Academic (Faculty) positions require on-campus presence, even when teaching online courses, in accordance with state law.

Pay

Salary minimum: $54,537.00 annually (Staff Range N05).