Pathology Accessioner-PRN-Days

Responsibilities

• Buils a positive relationship with customers through phone interactions.
• Assists clients and coordinates respectfully with technical departments to ensure quality service delivery for anatomic pathology results.
• Uses proper telephone etiquette when receiving and transferring calls.
• Gathers all necessary details when taking messages, including the caller's name, date, time, and phone number, to ensure the accuracy of the situation.
• Asks clarifying questions to identify the underlying problems and offers solutions.
• Advocates for customers by engaging with them positively and referring to other resources when necessary.
• Uses appropriate laboratory terminology when engaging with customers.
• Accurately provides test results to the appropriate personnel.
• Evaluates and identifies the necessary specifications for specimen collection, ensuring clarity on the type, quantity, and handling procedures to support accurate and reliable testing outcomes.
• Secures and processes written orders, ensuring all documentation is thorough and accurate.
• Prioritizes stat add-ons with a sense of urgency, recognizing their critical role in prompt decision-making.
• Verifies any orders that present uncertainties, ensuring clarity and adherence to established protocols.
• Maintains the integrity of specimens meant for testing, conducting a detailed assessment before accepting requests to guarantee the highest quality of results.
• Receives and sorts clinical lab specimens.
• Prepares specimens for testing and analysis.
• Scans and/or enters specimen and patient information data.
• Ensures all lab equipment is working properly and performs minor instrumentation maintenance.
• Troubleshoots any specimen related issues.
• Replenishes test bench supplies as needed.
• Maintains a clean and safe work environment.
• Completes record logs and other administrative duties as requested.
• Follows all Standard Operating Procedures to ensure safety and quality standards.
• Packages and sends out all Send-out Specialty Testing.
• Processes samples, records tracking number, and prepares kits for shipment.
• Contacts specialty labs and arranges for supplies and shipment of samples.
• Handles all POC disposal and sends out to funeral homes, coordinates with wings department, and attends quarterly meetings for troubleshooting.
• Works with pastoral services to coordinate footprints being sent to patients.
• Assists with autopsies when staffing is below minimum levels.
• Conducts weekly disposal of tissue.
• Reconciles the daily outstanding logs to assure delivery of incoming testing.
• Collects and records all information needed to investigate issues, such as patient details, dates, and tests ordered.
• Lets customers know when they can expect a follow-up call.
• Takes all necessary steps to fix technical issues and ensure timely solutions.
• Shows strong knowledge of instruments, quality control, and patient testing.
• Provides on-site technical assistance to data entry staff to assist with handling of Outreach samples.
• Bridges gaps between departments and ensures smooth workflow.
• Brings to the attention of the management team any recurring challenges and concerns.
• Suggests solutions to issues and aids as needed to implement those solutions within the department.
• Collaborates with lab managers to implement technical changes needed to resolve the issue.
• Utilizes additional communication methods as necessary.
• Anticipates and actively identifies areas for process and system improvement.

Qualifications

• High school diploma or GED required.
• Anatomical Pathology and Medical Terminology knowledge or classes preferred.
• Minimum of one year experience as a phlebotomist or health care-oriented background.
• Superior knowledge of anatomic pathology.
• Excellent multi-tasking skills required.
• Excellent attention to detail.
• Ability to read and comprehend written information required; ability to effectively and efficiently perform a variety of job duties in a stressful, fast-paced environment is required.
• Keyboarding skills preferred.