Passenger Service Lead

Role Purpose

As a Passenger Service Lead, under limited supervision, you will operate as a team member while actively assisting other staff members in their duties. Your focus will be on ensuring quality customer service is delivered to all passengers, while maintaining the policies, standards, and safety requirements of both the client airlines and the Company. You will also serve as a backup to the Supervisor when needed.

About the role

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

Responsibilities

• Cooky
• Coordinate, monitor and support the Passenger Services team
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards
• Ensure smooth operation through co-ordination between departments and agencies to achieve safe on-time operation
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained
• Maintain training records for Agents
• Attend to the day-to-day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays
• Liaison with Carriers’ representatives to ensure their requirements and standards are being met
• Aid in maintaining staff morale having clear and open communication with staff
• Cover any manpower shortages and/or assist whenever necessary

Requirements

• Must be 18 years of age and have a High School Diploma, GED or equivalent work experience
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Ability to supervise up to 10-15 passenger service agents
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Must be able and flexible to work variables shifts including weekends and holidays

Qualifications

Must maintain a valid state driver’s license

Skills

N/A

Benefits

N/A

Pay

N/A

Schedule

N/A

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Application Instructions

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider. As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here. If this role ticks all the boxes for you, please click apply now!