Passenger Service Lead

Essential Duties and Responsibilities

• Co-ordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards.
• Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation.
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained.
• Maintain training records for Agents.
• Attend to the day to day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays.
• Liaison with Carriers’ representatives to ensure their requirements and standards are being met.
• Assist in maintaining staff morale and have clear and open communication with staff.
• Cover any manpower shortages and/or assist whenever necessary.
• Other duties as assigned.

Required Skills

• Must be 18 years of age and have a High school diploma, GED or equivalent work experience.
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience.
• Able to supervise up to 10-15 passenger service agents.
• Able to pass all pre-employment testing to include drug testing and a physical.
• Able to safely lift up to 70 lbs.
• Maintain a valid state driver’s license.
• Able and flexible to work variables shifts including weekends and holidays.