Passenger Service Lead

About the role

The role involves co-ordinating, monitoring, and supporting the Passenger Services team to ensure a smooth operation and maintain the quality and competence of employees.

Responsibilities

• Co-ordinate, monitor and support the Passenger Services team
• Assist Passenger Service Agents in their assigned areas to ensure professional, safe, and efficient performance
• Ensure a smooth operation through co-ordination between department and agencies
• Monitor, evaluate, and recommend training needs for employees
• Maintain training records for Agents
• Attend to day-to-day administration, including ordering supplies and improving staff procedures and communications
• Liaise with Carriers’ representatives to ensure their requirements and standards are being met
• Assist in maintaining staff morale and have clear and open communication with staff
• Cover any manpower shortages and/or assist whenever necessary
• Perform other duties as assigned

Requirements

• Must be 18 years of age
• High school diploma, GED, or equivalent work experience
• One year college certificate or technical school, six months related experience, or equivalent combination of education and experience
• Ability to supervise up to 10-15 passenger service agents
• Must be able to pass all pre-employment testing, including drug testing and a physical
• Ability to safely lift up to 70 lbs
• Must maintain a valid state driver’s license
• Must be able and flexible to work variable shifts, including weekends and holidays