PASSENGER CONDUCTOR TRAINEE - 90261638 - Springfield

Job Summary

Perform duties in an environment requiring physical agility to easily get off/on train equipment, manipulate self between cars, bend, reach, stoop, easily and safely ride the side of trains, and lift a variety of equipment in all types of weather.

Essential Functions

• Works a variety of hours within a 24/7 transportation environment.
• Assists the Conductor in the safe movement of trains by adhering to applicable operating rules/practices.
• Assists the Conductor in the oversight of all on-train employees in service delivery by adhering to the Corporation's service standards.
• Ensures all revenue documents (cash, credit card receipts, proof of payment) are collected/verified in accordance with designated tariffs.
• Safely rides the side of train equipment, getting on and off equipment, as required.
• Maintains understanding of operating characteristics and practices including physical characteristics, safety rules, air brake rules, electrical instructions, equipment trouble-shooting practices, and emergency procedures.
• Physically moves between and around train cars manipulating and lifting heavy air hoses and electrical cables.
• Secures movement orders and ensures clear understanding by operating crew.
• Ensures pre-determined service requests are understood and carried out.
• Makes customer service announcements.
• Provides information about train service to include passenger connections.
• Makes special arrangements in case of service failure.
• Ensures safe and orderly passenger conduct.
• Demonstrates an understanding of what makes up the elements of quality customer service.
• Interacts and communicates professionally with passengers and co-workers under all types of circumstances.
• Demonstrates a demeanor and well-groomed appearance that conveys to passengers a sense of competence and complete professionalism.
• Understands and totally complies with Amtrak’s Uniform & Grooming Standards when engaged in performing passenger service.

Minimum Qualifications

• Some work experience exhibiting responsibility, initiative, and other leadership characteristics.
• Two years of full-time verifiable work history OR 2 years of full-time verifiable college work OR a combination of the two, equating a total of 2 years.
• Satisfactory attendance and safe work record.
• A current valid driver’s license.
• Live within 2 hours of Crew Base.

Preferred Qualifications

• Some leadership/supervisory experience.
• Experience in a customer service role that includes cash handling, as well as a work history demonstrating the ability to adapt to variable work hours.
• Mechanical experience/knowledge.

Communications and Interpersonal Skills

Must have excellent verbal and written communication skills.

Pay

The hourly range is $24.38 – $24.38 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment).

Benefits

• Comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges.
• Some benefits are subject to the collective bargaining agreement.

Requisition ID

166270

Posting Location(s)

Massachusetts

Travel Requirements

Up to 100%