PartTime Learning Resources, Professional Staff Monroe Community College

Monroe Community College, Rochester, NY – Part-Time Professional Staff

About the Role

The Software Technology Assistance Center (STAC), located in the Brighton Library, supports Monroe Community College students and employees with software technology instruction and skill development. Part-time professionals provide direct assistance to users of the center and help support the day-to-day operation of STAC, including working with STAC student workers (aka STACers).

Responsibilities

• Assists in the operations of the Library Learning Commons Software Technology Assistance Center (STAC).
• Provides one-on-one software technology assistance to students and employees visiting STAC.
• Uses outstanding customer service skills to provide a welcoming, supportive, and accepting experience for students and staff visiting STAC.
• Assists users with classroom- and work-related software, web-based systems, and other software used for teaching, learning, and college work.
• Helps users develop practical technology skills by explaining processes, demonstrating software tools, and guiding them through tasks rather than simply completing the work for them.
• Troubleshoots common software and general technology problems and helps users identify appropriate solutions or directs them to the Student Technology Help Desk.
• Assists with software installation, configuration, and general application troubleshooting on supported devices when appropriate.
• Supports students and employees with common digital tasks and workflows related to their coursework and college work.
• Maintains a welcoming, patient, and professional environment for users with a wide range of technology skill levels.
• Works collaboratively with STAC and Learning Resources staff, referring issues when additional expertise or access is required.
• Other duties as assigned by Learning Resources/STAC Coordinator.

Requirements

• High School graduate.
• Ability to work effectively with students and employees in a busy, service-oriented environment.
• Excellent written and verbal communication skills.
• Ability to quickly learn, troubleshoot, and explain software technology.
• Dependable, patient, and comfortable assisting users with a wide range of technology skill levels.

Preferred Qualifications

• Bilingual.

Pay

$17 an hour.

Schedule

12 hours per week: Monday, 12:00 pm to 4:00 pm; Wednesday, 9:30 am to 1:30 pm; Thursday, 4:00 pm to 8:00 pm.

MCC offers a Flexible Work Policy for benefit-eligible employees, including flextime/staggered shifts, remote work/telecommuting, and compressed work schedules, based on business and operational needs.

Physical Demands and Working Conditions

The physical demands and working conditions described are representative of those required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position involves primarily sedentary work with occasional movement to assist users and manage equipment.