PartTime IT Support, Communications and Network Services Monroe Community College

Location: Rochester, NY

This is a temporary part-time position.

Function of Position

Employees will assist Communications and Network Services staff in managing and organizing campus technology equipment. Their duties include cleaning, safely handling, and relocating devices around campus, as well as installing, configuring, and properly setting up computers, printers, and peripherals. They will ensure all equipment is correctly labeled and cataloged, support inventory tracking, and help keep records up to date in asset management systems to promote accountability and efficient resource use.

Additionally, employees may offer basic troubleshooting assistance under the guidance of technicians, prepare equipment for deployment, and assist with imaging, software updates, and system testing to ensure devices are operational. They will also identify and report damaged or outdated equipment and support recycling or replacement efforts as necessary.

Responsibilities

• Assist Communications and Network Services staff with maintaining and organizing desktop and laptop computers across campus locations.
• Support technicians with installation and maintenance tasks in offices, classrooms, and labs.
• Perform organizational tasks related to technology equipment and workspaces.
• Maintain accurate records and assist with data entry and record-keeping.
• Clean, move, and sort computer equipment and accessories.
• Label equipment to ensure proper identification and tracking.
• Update inventory and equipment records as directed.
• Follow instructions provided by technicians or specialists.
• Work collaboratively with Communications and Network Services staff to complete assigned tasks.
• Ask questions and seek guidance to ensure tasks are completed correctly.
• Report to the Communications and Network Services department based on the assigned schedule and availability.
• Maintain a professional and safety-conscious work environment.

MCC Expectations

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth, which includes seeking ongoing training in diversity, equity and inclusion to better serve students.

Requirements

• Earned an Associate's degree in Information Technology or a related field from a regionally accredited higher education institution.

Preferred Qualifications

• Earned a Bachelor's degree in Information Technology or a related field from a regionally accredited higher education institution.
• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently.

Pay

$20/hourly

Physical Demands and Working Conditions

The physical demands and working conditions described below are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.