Parts & Tractor Runner

About the role

Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.

Benefits

• 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
• Healthcare plans to support your needs
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
• 15% Associate Discount
• Dave Ramsey's SmartDollar Program
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services
• Company paid YMCA Family Membership

Responsibilities

• Assist the mobile technician fleet, stores, and tractor assembly centers in transporting company owned, customer owned, tractors, equipment, and parts to various locations to allow the items to be sold or repaired, as necessary
• Assist mobile technicians, stores, and tractor assembly centers with repairs, merchandising, and customer service, as necessary
• Apply a positive and enthusiastic approach to customer service while maintaining professionalism and a friendly demeanor
• Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement
• Provide friendly, proactive, and professional internal and external customer support while assisting with inquiries, concerns, and issues promptly and effectively
• Actively participate in learning initiatives such as training programs, workshops, and webinars
• Responsible for completing transportation of assets and simple service work in a safe and timely manner
• Travel daily to customers, stores, tractor assembly centers, and 3rd party dealers
• Document work performed daily using various computer systems and programs
• Ensure the safe use of equipment & tools
• Use computer systems and programs to identify parts and troubleshoot systems
• Load and unload customer machines for repair and delivery
• Handle multiple priorities, organize workloads, and meet deadlines
• Operate machinery and equipment such as tractors, gantry cranes, electric hoists, servicing and diagnostic equipment, service trucks, forklifts, and multimeters
• Occasionally stay overnight when traveling
• Maintain a clean and organized service vehicle
• Provide a safe environment by keeping work areas clean & organized
• Cross train and perform other duties as required

Qualifications

• Valid driver's license
• Clean driving record with no major violations
• Experience and proficiency using and pulling a loaded trailer
• Experience and proficiency securing assets of various weights and sizes for transport
• Experience and proficiency operating farm equipment or heavy construction equipment
• Experience and proficiency with computer-based systems including Microsoft Office

Skills

• Excellent verbal and written interpersonal and communication skills
• Excellent customer service skills
• Ability to operate aligned with the People Promise, which includes having a positive and passionate attitude for and commitment to Rural King initiatives
• Demonstrated ability to prioritize tasks, meet deadlines, and maintain high attention to detail
• Proven track record of consistently producing error-free work and meeting quality standards
• Demonstrated ability to meticulously review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy
• Proven track record of successfully adapting to new environments, responsibilities, and tasks
• Demonstrated willingness to take on new responsibilities, tasks, and projects, demonstrating a proactive approach to learning and growth
• Genuine enthusiasm for learning and personal growth, demonstrated through a track record of actively seeking opportunities for professional development
• Possess a growth mindset characterized by a belief in developing talents and intelligence through hard work, dedication, and continuous learning

Physical Requirements

• Must be able to sit or stand for prolonged periods
• Must be able to lift 65 pounds at times
• Must be able to access and navigate all facilities
• Must be able to verbally communicate effectively with others (in-person and via electronic devices)
• Must be able to see at close and far distances
• Must be able to lift, bend, carry, and push repetitively