Parts & Service (OPS)

About the role

The Parts & Service Account Manager serves as the Four Star Freightliner representative for Parts and Service, focusing on increasing revenue through customer engagement, recruitment, and training.

Responsibilities

• Engage with and identify potential customers, and call on existing customers.
• Coordinate with Parts and Service Department managers to provide quotes and information to customers.
• Process payments and obtain credit authorizations as necessary.
• Manage and maintain customer accounts as assigned.
• Solicit and prospect for new customers through various methods.
• Build and maintain relationships with customers, vendors, and co-workers.
• Provide training to customers for Excelerator and Service Tracker, as needed.
• Support the Parts, Service, and Sales departments by assisting customers and demonstrating the value of merchandise.

Qualifications

• Previous sales and/or Parts & Service sales experience is preferred.
• Effective verbal and written communication skills.
• Strong relationship building and customer engagement abilities.
• Negotiation skills and a focus on customer service.
• Persistence and adaptability.
• Attention to detail and problem-solving skills.
• Excellent presentation skills, including the ability to deliver compelling presentations.
• Comprehensive knowledge of products and services offered by Four Star Freightliner.
• Strong time management and organizational skills.
• Proficiency in product software such as Excelerator.

Benefits

• Comprehensive health and dental insurance.
• Flexible Spending Accounts (FSAs) with FLEX Card.
• Group life insurance.
• Short term and long-term disability insurance.
• Voluntary life insurance.
• Corporate holidays.
• Paid vacation and personal leave.
• 401(k) plan with company match.
• Voluntary supplemental insurance plans.