Parts & Service Admin

About the role

The Parts and Service Administrator is responsible for handling incoming service phone calls, assisting the service manager, typing work orders, invoicing completed repairs and reconciliations, timekeeping, and other assigned clerical duties. Additionally, this position assists the parts department with internal parts, cycle counts, and receiving incoming freight.

Responsibilities

• Answer multiple phone calls via telephone/headset throughout the day and respond to messages.
• Greet visitors and direct to appropriate person.
• Use computer to generate E-Mail and other branch correspondence.
• Process invoices and other clerical duties such as filing and faxing.
• Schedule, coordinate, and log all service calls as received.
• Contact customers and vendors with status updates.
• Aid in internal parts purchases and shop supplies.
• Assist with cycle counts.
• Receiving incoming freight.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED with a minimum of one year related administrative experience required.
• Experience in the heavy equipment or construction industry preferred.
• Must be proficient in Microsoft Office products.
• Must have excellent communication skills with a customer/client focus.

Health & Safety Requirements

• Perform job functions in a safe manner.
• Wear all Personal Protective Equipment (PPE) required by Company policy for the job being performed.
• Know and follow established job specific and facility wide safety and health procedures and rules.
• Actively participate in safety and health training and demonstrate competency based on training received.
• Bring safety and health issues, unsafe acts, and safety suggestions to management’s attention or correct those you can.

Benefits

• Competitive total rewards package including benefits and 401(k) beginning day one of employment.
• Continuing education and training opportunities; tuition reimbursement for those who qualify.
• Vacation and Holiday pay
• Paid Parental Leave
• And much more!

Working Conditions

• This is a full-time position with typical working hours from 8AM to 5PM Monday through Friday with a 1-hour lunch.
• Overtime and weekend work may be possible based on business conditions.
• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.