Parts & Service Center Manager

About the role

The Parts & Service Center Manager oversees daily operations, ensuring compliance with national account programs, excellent communication, and efficient documentation. This role also involves pre-job coordination, scheduling, quality control, material usage review, training, inventory management, safety compliance, cleanliness, and organization.

Responsibilities

• Drive excellence in service work and turnaround times
• Elevate communication with internal and external customers
• Maintain accurate paperwork and seamless paper flow
• Review and verify quoted hours and materials on work orders
• Collaborate with technicians to ensure full understanding of repair scope
• Schedule units while adapting to customer expectations
• Own the quality process by conducting thorough checks on completed units
• Ensure optimal material use and promptly submit paperwork to materials department
• Inspire a winning Parts team culture by defining clear job roles
• Safeguard the Parts & Service areas to maintain a secure, efficient workspace
• Resolve parts shortages caused by allocation conflicts
• Train the estimator/coordinator on service coordination and parts sales
• Manage NCR returns and ensure credits are processed or justified
• Implement and train planners on JDE system for precise inventory management
• Support the annual physical inventory process for Parts and Service departments
• Ensure inventory levels align with customer and regional facility demands
• Enforce company and OSHA regulations, recommend improvements, and foster a secure work environment
• Lead weekly safety meetings and coordinate OSHA training
• Maintain a spotless, 5S-standard workspace in the main shop and paint department
• Tackle other assigned tasks with enthusiasm and professionalism

Requirements

• Preferred educational background relevant to the role
• Proven leadership skills managing teams and operations
• Minimum 5 years of hands-on experience repairing trucks and trailers
• Previous experience running a repair facility
• Good working knowledge of Microsoft Office suite
• Understanding of basic credit and collections processes
• Self-motivation to take initiative and drive results
• Ability to work well with others and foster collaboration
• Excellent organizational skills to handle multiple projects and deadlines
• Exceptional communication skills, including phone etiquette

Qualifications

• Physical requirements: Seated for eight hours, standing, walking, reaching, handling, feeling, and reaching up to 25 pounds
• Work in an active manufacturing plant environment
• Work in a non-climate-controlled setting

Skills

• Leadership and supervisory skills
• Technical expertise in repairing trucks and trailers
• Facility management experience
• Software proficiency in Microsoft Office suite
• Financial acumen in credit and collections processes
• Organizational and communication skills
• Physical stamina and safety compliance

Benefits

Competitive pay and full benefits package (medical, dental, vision, life)

401(k) with company match

Tuition reimbursement and leadership development

Paid holidays and vacation time

Exclusive discounts on footwear, eyewear, and safety gear

Pay

Details TBD

Schedule

Details TBD