Parts Sales Representative - Midlands/North

Location: Stellantis &You Parts North West – Midlands/North. Permanent, full-time contract.

About the role

We’re looking for an automotive Parts Sales Representative with a minimum of 1 year’s experience in a similar role within the Stellantis network or another automobile network. Candidates must have experience in parts distribution or automotive logistics, or satisfy an assessment defined by the supplier and supervised by the Academy.

In this critical customer-facing role, you’ll be the first point of contact for customers over the telephone, providing a welcoming experience and high level of service and parts expertise.

A typical day involves meeting a variety of customers, managing your own schedule, and building relationships to become an extension of your customers’ businesses.

Responsibilities

• Contribute to maximum customer retention through effective representation.
• Develop a planned daily, weekly, and monthly sales call programme as agreed with your Manager.
• Maintain full knowledge of all products, accessories, prices, and key competitors.
• Handle dissatisfied customers calmly, resolve complaints professionally, and escalate to your Manager when necessary.
• Produce reports on all business sales activities, including follow-ups, prospecting, sales presentations, and new clients, to ensure accurate sales forecasts.
• Meet with existing customers regularly to present new offers and secure future business opportunities.
• Contact prospective customers in a structured, professional manner, adhering to retailer standards in all communications.
• Prepare and deliver planned sales presentations to achieve maximum results from available sales opportunities, including customer greeting, qualifying, handling objections, product presentation, closing, and delivery.
• Create additional sales opportunities for repeat or new business.

Requirements

• Minimum of 1 year’s experience in a similar automotive parts sales role.
• Experience in parts distribution or automotive logistics (or ability to satisfy a supplier assessment).
• Demonstrable parts experience and computer skills, including database packages, email, and internet.
• Full UK driving licence.
• Eligibility to work in the UK.

Benefits

• Company Car Scheme: Access to up to two company-branded vehicles with insurance, servicing, breakdown, and tyre cover included.
• Company Discounts: Exclusive discounts on new cars and aftersales services (MOT, body shop, parts, servicing, and tyres).
• Pension: Generous employer pension contribution of up to 7%.
• Annual Holiday: 22 days of annual leave, increasing to 26 with continued service, plus bank holidays.
• Reward Gateway: Access to over 500 discounts through our comprehensive discount portal.
• Family-Friendly Policies: Enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Access to counselling, practical information, and digital resources.
• Occupational Health: Commitment to promoting and maintaining physical, mental, and social well-being.
• Personal Accident Insurance: Worldwide personal accident cover.
• Training Opportunities: Access to a range of training initiatives and e-learning resources.
• Shared Incentive Plan: Opportunity to invest in the Stellantis Group.
• Health Cash Plan: Insurance policy allowing claims for a percentage of daily health expenses.
• Paid sick leave upon completion of the probationary period.
• Competitive commission structure with OTE of £37,946 (basic salary up to £30,000).