Parts Manager - Pasco, WA !

Core Responsibilities

• Direct all aspects of parts department operations to maximize ROI and profitability
• Develop and execute the annual parts strategy, including sales forecasts, budgets, and performance targets
• Manage inventory control, purchasing, and supplier relationships to maintain optimal stock levels and reduce carrying costs
• Establish and monitor departmental KPIs (gross margin, inventory turns, customer satisfaction, on-time delivery)
• Hire, train, develop, and supervise parts department staff (counter sales, warehouse, delivery personnel)
• Carry out performance evaluations, provide coaching, and foster a culture of accountability and excellence
• Build a high-performing team that prioritizes customer service and operational efficiency
• Drive parts sales growth through both wholesale and retail channels (internal service, external customers, fleets)
• Develop strong relationships with fleet accounts and key customers to understand their parts needs
• Cook up with service department to ensure seamless parts availability for repairs and maintenance
• Identify opportunities to cross-sell, improve margins, and expand market share
• Utilize dealership management systems (DMS) and parts catalog software to track inventory, orders, and customer data
• Ensure accurate inventory accounting, cycle counts, and reconciliation
• Maintain compliance with OEM requirements and manufacturer metrics
• Generate and analyze reports to inform decision-making and identify trends

Required Qualifications

• 5+ years of parts department management experience in an automotive, heavy truck, or related commercial vehicle dealership
• Proven leadership of parts teams with demonstrated ability to motivate and develop staff
• Strong knowledge of heavy-duty truck parts, components, and OEM specifications
• Proficiency with dealership management systems (DMS platforms preferred: CDK, Reynolds, PROCEDE, PartsPro, Paragon)
• Excellent organizational and time management skills with ability to prioritize multiple tasks in a fast-paced environment
• Strong communication skills—both verbal and written—with ability to interact effectively with customers, vendors, and team members
• High school diploma or GED (some college or vocational training preferred)
• Valid driver's license with a clean driving record

Preferred Qualifications

• Experience in heavy-duty or commercial truck dealerships (Class 7 & 8 trucks)
• Familiarity with fleet account management and wholesale parts operations
• Knowledge of Caterpillar, Cummins, or other heavy-duty engine/powertrain components
• Experience with inventory forecasting and demand planning tools
• Ledger in logistics, supply chain, or procurement
• Bilingual capabilities (Spanish or other relevant languages)

What We Offer

• Competitive Compensation & Benefits
• Performance-based bonus opportunities tied to departmental metrics
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) including holidays, vacation, and personal days
• Professional Development
• Ongoing training and certification programs
• Clear career advancement opportunities within our 20+ location network
• Access to industry conferences and professional development resources
• Mentorship from experienced leadership team

Work Environment

• A stable, family-owned company with 50+ years in the industry
• Well-equipped facilities with modern technology and systems
• Professional, collaborative team culture

Equal Opportunity Statement

RWC Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected characteristic.