Parts Manager

About the role

The Parts Manager oversees parts operations within the dealership to deliver high levels of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense management. This role optimizes parts department processes and ensures effective engagement of department personnel.

Responsibilities

• Develop, communicate, enforce, and monitor effective Parts Department processes to ensure internal and external customer satisfaction.
• Promote and merchandise parts and accessories in conjunction with other store locations.
• Create and follow annual Parts Department goals and budget, aligned with financial and operational objectives.
• Maintain an accurate and effective parts inventory control system, including physical inventory and proper counter procedures.
• Submit all parts warranty and return claims within the required time frame to receive maximum credit.
• Maximize use of all order discount programs to achieve management stock order goals.
• Ensure all department tools, equipment, and vehicles remain in good working order.
• Manage recruiting, staffing, and employee development activities for Parts Counter Salespeople, warehouse parts clerks, Parts Specialists, and other Parts staff.

Requirements

• 1+ years’ experience in Parts Department operations.
• Experience leading others.
• Ability to use standard desktop programs such as Microsoft Office, Outlook, and internet functions.
• Ability to write and speak effectively to individuals and groups.
• Basic understanding of financial principles relative to Parts Department.
• Ability to analyze and interpret internal reports.
• Ability to work extended hours and weekends.
• Excellent customer service skills.
• High school diploma or equivalent.