Parts Manager

Audi Palo Alto is a high-volume luxury dealership in the heart of Silicon Valley with a strong service operation, an active wholesale parts business, and a guest base that holds every touchpoint to a premium standard.

About the Role

The Parts Manager is responsible for leading all parts department operations, managing inventory, staffing, vendor relationships, and daily workflow to support a high-performing service and wholesale operation. This role drives profitability, develops the wholesale parts business, and builds a capable, accountable team.

Responsibilities

• Lead all parts department operations, including inventory, staffing, vendor relationships, and daily workflow.
• Drive parts department profitability by owning gross profit, fill rates, inventory turn, and obsolescence control.
• Develop and manage the wholesale parts business, building and maintaining relationships with independent repair shops, body shops, and fleet accounts across the Silicon Valley market.
• Develop and hold accountable a parts team, fostering capability, accuracy, and a culture of consistent execution at the counter and in the warehouse.
• Monitor key performance metrics and implement corrective action proactively when results drift from target.
• Manage Audi OEM parts programs, warranty parts processes, and manufacturer return procedures with full compliance.
• Build and maintain strong vendor and OEM relationships to optimize parts availability and program participation.
• Partner with service management to align parts supply with service demand, minimizing delays and keeping technicians productive.
• Maintain inventory accuracy through disciplined receiving, cycle counts, and bin organization standards.

Requirements

• 3+ years of parts manager experience in a franchised dealership (Audi, European, or luxury brand experience strongly preferred).
• Strong command of parts department financials, including fill rate, gross profit, inventory turn, and obsolescence management.
• Wholesale parts experience is a significant plus, given Silicon Valley’s density of independent shops and body shops.
• Deep familiarity with OEM parts systems (ETKA or equivalent Audi/VW Group parts platform experience preferred).
• Proven ability to develop and lead a parts team.
• Process-oriented with strong attention to detail and inventory accuracy.
• Comfortable with DMS platforms (Reynolds & Reynolds or CDK experience preferred).
• Clear communicator who works effectively with service managers, advisors, technicians, and wholesale accounts.
• Valid driver’s license with a clean driving record.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and supplemental coverage options.
• Paid time off and paid holidays.
• Career growth opportunities, including paths to fixed ops director and multi-store leadership roles.
• Employee vehicle purchase and service discounts.
• Backing of a nationally recognized, fast-growing dealer group with deep operational infrastructure.

Pay

$80,000 - $120,000 per year.

Why Audi Palo Alto?

• A high-volume Audi store with a strong wholesale and retail parts business, where the parts manager’s contribution is visible across the operation.
• Silicon Valley’s concentration of independent repair shops, body shops, and fleet operators creates meaningful wholesale growth potential.
• Audi is one of the most technically sophisticated luxury brands, offering specialized and valued parts knowledge.
• A hospitality-first culture where the parts department is treated as a core driver of service performance.
• Swickard Auto Group is one of the fastest-growing dealer groups in the country, ranked Top 5 in North America for reputation in the automotive industry.
• Their HEART values—Honor, Engage, Anticipate, Respond, Thank—shape leadership and guest service.