Parts Manager

About the role

At RWC Group, our Parts Department plays a critical role in keeping our customers—and their businesses—on the road. We’re looking for an experienced Parts Manager who can lead a great team, optimize inventory, grow sales, and run a profitable, customer-focused operation. This is an opportunity for a strong leader who understands that a successful Parts Department is about more than having parts on the shelf. It’s about people, performance, customer relationships, and business results.

Responsibilities

• Lead the day-to-day operations of the Parts Department with a focus on profitability, customer service, and operational excellence.
• Hire, coach, develop, and lead Parts Counter, Warehouse, and Delivery team members.
• Establish goals and monitor key performance indicators including sales, gross margin, inventory turns, and customer satisfaction.
• Manage inventory levels, purchasing, cycle counts, and supplier relationships.
• Develop strategies to reduce excess and obsolete inventory while maintaining strong parts availability.
• Drive retail, wholesale, fleet, and internal parts sales.
• Build strong relationships with customers, fleets, vendors, and business partners.
• Partner closely with Service to ensure technicians have the parts needed to complete repairs efficiently.
• Identify opportunities to improve margins, increase sales, and grow market share.
• Use dealership systems and business data to monitor performance and make informed decisions.
• Ensure compliance with OEM requirements, inventory controls, and company standards.

Qualifications

• 5+ years of parts department management experience in automotive, heavy truck, or a related commercial vehicle dealership.
• A proven ability to lead, motivate, and develop a Parts team.
• Strong knowledge of heavy-duty truck parts, components, and OEM requirements.
• Understanding of inventory management, forecasting, margins, and department profitability.
• Comfort using dealership management systems and parts technology.
• Ability to make decisions using both operational experience and data.
• Effective communication with customers, vendors, employees, and other departments.
• Ability to manage multiple priorities in a fast-paced dealership environment.
• A high school diploma or GED and a valid driver’s license with an acceptable driving record.
• Heavy-duty commercial truck dealership, fleet account, wholesale parts, logistics, supply chain, or procurement experience is especially valuable.