Parts Manager

About the role

Position Summary As a parts manager, you will oversee the daily operations of the parts and accessories department. You will be responsible for ensuring the efficient and accurate management of the parts and accessories inventory. In this role, you will also ensure technicians and customers have access to correct parts for maintenance and repairs.

Responsibilities

• Maintain an organized and accurate inventory of parts and accessories.
• Maintain stock levels to ensure parts are available when needed.
• Process and fulfill parts orders from customers, technicians and sales team.
• Build and maintain positive customer and manufacturer relationships to strengthen customer loyalty, reduce order times and enhance dealer reputation.
• Provide excellent customer service by answering questions, locating parts, and ensuring high customer satisfaction with all orders and services.
• Supervise and train department staff as needed.
• Ensure all team members understand all processes and procedures related to inventory and ordering.
• Maintain accurate records of inventory, sales, returns, and other relevant data.
• Maintain a clean and safe work environment adhering to all safety regulations and company policies.
• Supports General Manager in the execution of successful boat shows, store and off-site sales/customer events, including off-site accessory sales as appropriate.
• Other duties as assigned.