Parts Manager

About the role

The Parts Manager is responsible for the operational execution, inventory performance, and profitability of the parts department. This role owns the systems, processes, and structure required to support a high-volume retail and service operation with accuracy and urgency.

Responsibilities

• Own parts inventory levels, reorder points, vendor lead times, and stock mix to support retail and service demand
• Manage all ordering, receiving, binning, labeling, pricing, and returns processes
• Maintain accurate inventory counts through weekly cycle counts and timely discrepancy resolution
• Monitor aging inventory, slow movers, and overstock and recommend purchasing adjustments or exit strategies
• Ensure all parts are properly tagged, shelved, accessible, and organized to company standards
• Track daily and monthly parts revenue and gross profit performance
• Protect margins through pricing discipline, accurate cost entry, and controlled discounting
• Identify opportunities to grow revenue through assortment optimization, seasonal programs, and vendor initiatives
• Support inventory turns and shrink reduction through disciplined processes
• Serve as the highest-level technical resource for parts counter staff
• Support service technicians by sourcing correct parts, verifying fitment, and ensuring timely delivery to repair orders
• Resolve escalated customer issues and complex special orders
• Ensure parts availability supports service throughput and customer satisfaction
• Partner with the GM or Sales and Operations Manager on department goals, workload planning, and KPIs
• Provide operational direction to Parts Specialists and Inventory or Receiving team members
• Cross-coordinate closely with service and sales teams to ensure smooth handoffs and revenue capture
• Ensure the parts department remains clean, safe, and customer-presentable

Qualifications

• Three or more years of experience in parts operations within trailer, RV, powersports, automotive, equipment, or similar retail environments
• Experience managing large, active inventories with 3,000 or more SKUs preferred
• Strong vendor sourcing knowledge and purchasing discipline
• Proven ability to maintain gross profit and reduce shrink
• High attention to detail with strong organizational discipline
• Comfortable using parts lookup systems, inventory tools, and DMS platforms
• Ability to work in a fast-paced environment with competing priorities

Pay

A salaried position with participation in a monthly performance bonus tied to parts department revenue, gross profit, and execution.