Parts Manager

Direct and coordinate the activities of a Parts Department in cooperation with Service and Sales teams to develop and maintain a satisfied, loyal customer base through excellent customer service.

Responsibilities

• Supervisory responsibilities for all parts-department staff: assigning work, coaching, counseling, and conducting performance and salary appraisals.
• Participate in hiring and termination activities; develop employees for future roles.
• Manage inventory replenishment, investigate and correct order strategies, and adjust order controls for parts meeting exception criteria.
• Provide inside sales support for large or important accounts, including order placement, expediting, and advising.
• Maintain customer relationships through outside sales calls and bid preparation.
• Work with vendors to secure competitive pricing and support outside sales teams on marketing and new-product rollouts.
• Meet regularly with Service Management to review Parts Department performance in support of Service operations.
• Review open service issues, identify procedural problems, and implement corrective actions to improve customer satisfaction.
• Review mandatory inventory exception reports, assign follow-up, and oversee completion to maintain inventory accuracy.
• Investigate cycle-count exceptions and adjust inventory as needed; determine root causes of inaccuracies and implement corrective measures.
• Review financial and performance reports to assess divisional and corporate objectives; forecast future results and identify areas requiring corrective action.
• Maintain a safe, clean work environment in all parts areas, complying with EPA, OSHA, and corporate regulations.

Requirements

• Bachelor’s degree from a four-year college or university; or one to two years of related experience and/or training; or equivalent combination of education and experience.
• Strong verbal and written communication, leadership, and customer-service skills.
• Proven experience in successfully growing parts revenue.
• Proficiency with computers and software, including Microsoft Office Suite.

Benefits

• 8 paid holidays and 1 paid wellness day.
• Paid time off.
• Employee referral bonus program.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Company-paid training.
• Growth opportunities and company match programs.

About The Company

Founded in Columbus, Ohio, in 1912, W.W. Williams is one of the nation’s largest sales and service networks of industrial power products, with locations across the U.S. and Mexico. The company offers a full range of industry-leading products and services, including diesel engines, transmissions, heavy-duty truck repair, transport refrigeration, power generation, and third-party supply chain logistics.

Customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, the U.S. Military, and boat owners. W.W. Williams is dedicated to helping customers achieve maximum uptime through genuine, honest, and passionate service. The company invests in world-class training and development for its team, fostering a welcoming, diverse, and inclusive environment with competitive wages and benefits.