Parts Manager

About the role

Koenig & Bauer is the oldest, global printing press manufacturer in the world. For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor-made print solutions for our customers. You will find products printed on our machines all around you every day including the US currency in your wallet and much of the packaging in your grocery stores and big box retail stores. With the broadest product portfolio in the industry, groundbreaking machines and a holistic service promise, Koenig & Bauer sets international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion. This is your opportunity to join Koenig & Bauer (US), the sales and service organization for Koenig & Bauer in the United States and the North American headquarters.

Responsibilities

• Departmental Leadership & Service Integration
  • Goal Alignment: Establishes and guides departmental activities to hit annual revenue and profitability targets while maintaining elite levels of customer satisfaction.
  • Team Management: Manages, trains, and motivates personnel across the Parts Department. Oversees scheduling, daily operations, and performance management.
  • Service Lifecycle Integration: Collaborates with Field Service dispatch to proactively project parts requirements for upcoming preventative maintenance, machine installs, and emergency repairs, ensuring a seamless bridge between material readiness and technician labor.
  • Process Optimization: Drives continuous process improvement to streamline workflows, eliminate bottlenecks, and increase overall service department efficiency.
  • Cross-Functional Collaboration: Partners closely with the Koenig & Bauer factory in Germany, domestic warehouse teams, accounting, and field service departments to ensure seamless project execution.
• Supply Chain & Inventory Control
  • Inventory Optimization: Monitors and balances parts inventory to maximize order fill rates while controlling carrying costs.
  • Consignment Management: Plans, fulfills, and audits parts consignment inventories located at strategic customer sites according to contractual agreements.
  • Lifecycle Management: Minimizes inventory obsolescence by executing quarterly scrap cycles and system adjustments according to company documentation policies.
  • Discrepancy Resolution: Leads regular meetings with Warehouse and Finance teams to research and resolve undocumented returns or receiving variances.
  • Audit Support: Dedicates departmental staff and technical expertise to support the comprehensive year-end physical inventory count.
• Customer Experience & Commercial Strategy
  • End-to-End Order Management: Oversees the order lifecycle from initial request/research, technical quotation, and factory sourcing to final delivery and customer follow-up.
  • Pricing Strategy: Executes pricing structures that balance market competitiveness with corporate gross margin goals. Manages standard markups and negotiates custom factory quotes for large accounts.
  • Service Contract Strategy: Actively supports the expansion of the Service Select Program by tracking parts-consumption trends to help design and price bundled service and parts maintenance contracts.
  • Operational Metrics Management: Monitors and reports on department-wide Key Performance Indicators (KPIs).
  • Escalation & Advocacy: Serves as the primary escalation point for complex technical parts inquiries, billing disputes, and high-priority customer complaints.

Qualifications

• Education: Bachelor’s Degree in Business, Supply Chain, Logistics, or a related field preferred.
• Experience: 5+ years of experience in parts operations, industrial inventory management, or industrial sales. Experience within the printing/packaging industry is highly preferred.

Skills

• Computer Skills: Proficiency with modern ERP systems (e.g., SAP, Oracle) and advanced proficiency with Microsoft Excel (VLOOKUPs, Pivot Tables, data analysis).
• Knowledge, Skills, and Abilities: Demonstrated management, strategic leadership, and personnel development skills. Proven track record of driving operational changes that intersect across supply chain, labor, and customer service. Strong strategic planning capability—ability to look beyond day-to-day fulfillment to build an operational roadmap. Communication Skills: Exceptional verbal and written communication skills. Ability to translate complex technical specifications into clear terms for customers and internal stakeholders. Must collaborate effectively with international factory partners.

Benefits

• Vacation – 15 days per year
• Holidays – Up to 11 days
• Sick – 7 days
• Medical, Dental, and Vision
• Disability and Life
• Flexible Spending Accounts
• 401k Retirement and Profit Sharing Plan
• Income replacement plans for cancer, critical illness, and accident
• Long-Term Care Plans
• Years-of-Service Bonus Plan
• Educational Assistance

Pay

$85,000 - $105,000 USD +10% annual bonus potential

Schedule

Core departmental hours are Monday – Friday, 8:00 a.m. – 5:00 p.m. CT. Due to the nature of printing operations, the Parts Manager will frequently work extended hours to meet urgent customer demands.

After-Hours Availability

Required to carry a company-issued cell phone and respond to urgent or escalated business requests outside of standard operating hours.

Travel

Occasional domestic and international travel required (less than 10%), primarily to the factory in Germany or key customer sites.

FLSA Status

Exempt/Salary

Job Responsibility

The Parts Manager is responsible for leading a profitable, efficient, and customer-centric Parts Department. This is achieved through strategic inventory management, data-driven pricing models, strong team leadership, and the continuous refinement of processes. The ultimate goal is to ensure Koenig & Bauer is "the easiest company to do business with" by delivering outstanding technical communication, rapid order fulfillment, and flawless execution, while building a foundation for broader service operations.