Parts Manager

About the role

We are partnering with a well-respected multi-location equipment dealership to bring on a Parts Manager. This role involves overseeing all parts and inventory, driving parts sales, and managing the Parts Department to meet store objectives.

Responsibilities

• Manage key department indices (e.g., sales plans, gross margin dollars/percentages, outside purchases, parts obsolescence) to meet or exceed financial goals.
• Develop and maintain positive, professional relationships with manufacturer partners.
• Understand the specific SSA customer base and product base to drive revenue generation.
• Ensure parts counter staff facilitate high-level customer service, including developing selling skills through on-the-job training.
• Handle customer parts inquiries and resolve complaints/issues.
• Oversee marketing and merchandising of the parts department to maximize revenue, including developing sales plans aligned with market opportunities and company initiatives.
• Ensure customer satisfaction for all parts-related encounters.
• Place emergency parts orders to meet customer needs.
• Maintain a safe work environment, ensuring all employees follow safety policies and procedures.
• Serve as a role model for environmental health and safety.
• Maintain the upkeep and appearance of the parts department.
• Oversee administrative tasks, including work orders, parts ordering, returns, and associated paperwork.
• Provide ongoing training and development for parts department employees.

Qualifications

• 3+ years of experience in parts and operations.
• Proven ability to lead and manage teams effectively.
• Strong time management and multitasking skills.
• Comprehensive understanding of internal and external business dynamics.
• Excellent verbal and written communication skills.
• Ability to resolve employee and customer conflicts efficiently.
• Experience operating in a fast-paced, changing environment.
• Strong client service skills and ability to build business relationships.
• Demonstrated negotiation and closing skills.
• Ability to handle confidential and sensitive information with discretion.
• Excellent organizational skills and ability to prioritize work.
• Keen attention to detail and ability to work independently.
• Ability to perform under pressure in a stressful work environment.
• Strong interpersonal skills to handle frequent conflict resolution.
• Ability to respond quickly, accurately, and professionally to demands from customers and employees.