Parts Manager

About the role

The Parts Manager provides commercial and operational leadership to Marlen’s parts organization, owning financial and operational performance, customer satisfaction, and staff development. As a member of the Marlen Lifecycle Services leadership team, this role shares responsibility for achieving overall financial and operational growth objectives. Candidates should be conversant with employee supervision, project and task management, and familiar with the technologies used in the company’s systems and their applications.

Responsibilities

• Provide commercial leadership for all of Marlen’s aftermarket parts activities.
• Function as a member of Marlen’s Lifecycle Services leadership team.
• Grow revenue, increase margin levels, and optimize customer satisfaction while maintaining operational expenses and profitability consistent with budgets.
• Responsible for Marlen International’s parts business forecasting.
• Actively influence other departments to reduce overall warranty exposure.
• Conduct market analysis to identify parts opportunities and respond to customer needs and market trends.
• Direct and coordinate product promotion to increase market share and competitive position.
• Develop and maintain cross-functional relationships with materials manufacturing, shipping, engineering, marketing, sales, internal and external customers, analysts, and senior management to execute strategy.
• Establish and manage strong working relationships across Duravant’s Operating Companies to develop, implement, and share best practices.
• Manage the operational performance of Marlen’s parts organization from quoting through shipment.
• Coach and develop professionalism within the team to make it easy for customers to do business with Marlen.
• Continuously develop the technical and customer service skills of individual team members.
• Drive organizational excellence by creating and implementing best practices, policies, and procedures.
• Maximize CRM, ERP, and other software tools to streamline operational processes.
• Partner with Marketing to develop marketing initiatives.
• Maintain and/or develop Key Performance Indicators (KPIs) and lead activities for measurement, analysis, and reporting of Marlen’s parts business financial and operational performance.
• Execute frequent parts pricing analysis to maintain appropriate pricing structure and provide timely customer communication on pricing updates.

Qualifications

• Bachelor’s degree in a technical or business field preferred.
• 5–7 years of work experience, including at least 3 years in a comparable management position.
• Experience in the OEM / capital equipment industry preferred.
• Strong financial acumen and accountability.
• Strong business analysis, problem-solving, and strategy development skills.
• Ability to interact effectively at all organizational levels, with customers, partners, and Duravant’s Operating Companies.
• Adopts a holistic systems perspective; empathizes with multiple points of view; challenges assumptions.
• Strong oral and written communication skills.
• Ability to build commitment and consensus through effective influence.
• Ability to travel up to 10% of the time.
• Proficiency with PC’s, Office 365, CRM, and ERP systems.
• Strong understanding and experience in operations and logistics.
• Knowledge of manufacturing and engineering processes preferred.

Physical Requirements

Frequently required to sit, stand, walk, talk, or hear; uses hands to finger, handle, or touch objects or controls. On occasion, may be required to climb and work in high places, stoop, bend, or reach above the shoulders. The incumbent must occasionally lift, push, or pull up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The position is office-based with visits to the manufacturing area. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.