Parts Manager

About the role

This role is responsible for running a profitable and efficient parts department. At Campers Inn RV, we're more than a dealership—we're a team driven by purpose, innovation, and a commitment to helping people enjoy the RV lifestyle and find their AWAY.

Responsibilities

• Work with the Service Manager to ensure a timely turnaround of parts needed for internal jobs
• Prepare and administer an annual operating budget for the parts department
• Understand, keep abreast of, and comply with federal, state, and local regulations that may affect parts sales
• Hire, train, motivate, counsel, and monitor the performance of all parts department staff
• Direct and schedule the activities of all parts department employees
• Monitor parts department employees' payroll records
• Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction
• Handle customer complaints immediately and according to the dealership's guidelines
• Establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business
• Monitor and adjust inventory to minimize obsolescence

Qualifications

• Education: High school diploma or equivalent is required
• Licenses & Certifications: Valid driver’s license and good driving record is required
• Experience: Five years of experience in an automotive parts department is preferred; some sales experience is required
• Abilities: Ability to read and comprehend instructions and information; excellent verbal and written communication skills; ability to operate the department profitably within dealership guidelines; ability to use a computer and other office equipment
• Knowledge: Knowledge of MS Office; knowledge or ability to learn company system applications, including Motility Systems2K and other applicable software
• Physical Abilities: Continuous visual ability for use of computer, files, and reports; ability to bend or sit for long periods of time; ability to reach above shoulders and lift a minimum of 50 pounds