Parts Manager

Job Overview

The parts manager is responsible for running a profitable and efficient parts department. They will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying.

Responsibilities And Duties/Essential Functions

• Forecast goals and objectives for the department and strive to meet them
• Strive for harmony and teamwork with all other departments.
• Work with Service Manager to ensure both departments work cohesively together
• Attend and engage in monthly parts managers' meetings to keep up with company polices, guidelines and goals; and to participate in choosing future parts sales promotions.
• Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction
• Handle customer complaints immediately and according to the dealership's guidelines.
• Enforce the companies pricing policy that balances volume, customer loyalty, and the cost of doing business
• Enforce the companies policy on the special ordering of parts
• Direct outside parts and counter sales efforts
• Coordinate a prompt, efficient and timely flow of paperwork, paying particular attention to parts sales per repair order, issuance of credit memos, and counter ticket filing
• Direct shipping and receiving efforts to ensure timely processing
• Monitor daily reports such as DOE, DOC, and sales productivity
• Enforce safety requirements, including but not limited to fork lift training and operation, procuring of MSDS sheets on all products carried, and OSHA right-to-know
• Analyze sales, gross expense, and inventory on a monthly basis to maintain profit goals
• Ensure that all purchases are properly accounted for before payment is mad/invoices are approved
• Compiles and submit month end numbers and adjustments to the accounting department by the deadline.

Inventory Management

• Hire, train, motivate, counsel, and monitor the performance of all parts department staff
• Direct and schedule the activities of all parts departments employees
• Provide technical assistance to parts department employees
• Ensure all parts department employees understand and are performing their duties and responsibilities
• Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation
• Monitor parts department employees' payroll record
• Performance management off employees (including conducting annual performance reviews)

Work Environment

• A majority of the day is spent in an office environment
• The Parts Manager is excepted to be present is all areas of the department (including the parts counter/lobby; the warehouse/shipping area) at times/as needed

Physical Demands

• A majority of the day is spent sedentary behind a desk working on a computer
• Standing and walking through the department
• Occasional driving/travel for monthly meetings and an occasional customer visit
• Occasional light lifting, bending

Schedule

Full time Exempt. Minimal nights and weekend required.

Qualifications

Education level: Minimum: high school diploma or equivalent

Experience:

• Minimum: 2-3 years parts manager (automotive or heavy truck)
• Minimum: 1 year inventory management
• Preferred: Managing of a department of 10 or more employees
• Preferred: CDK software
• Preferred: Heavy duty truck dealership

Skills:

• Proficient computer skills
• Good leadership skills
• Good communication
• Time management

Personal characteristics

• Personable
• Works well with others
• Team oriented
• Professional

Licenses: Preferred: Drivers License