Parts Manager

About the role

Manage day-to-day performance of parts employees. Ensure they follow work schedules and adhere to company policy. Hire, train, motivate, and monitor the performance of parts department staff. Create safe, positive, collaborative work environment for employees.

Responsibilities

• Oversee parts payment collection and billing
• Act as parts representative to walk-in customers
• Assist parts personnel with locating parts if necessary when the dealership is out of stock
• Supervise stock order procedures
• Ensure that a balanced inventory is maintained
• Ensure that the computer system and prices are kept up to date
• Enforce safety requirements
• Forecast goals and objectives for the parts department
• Keep abreast of parts and service bulletins
• Accountability for department's financial performance and statements, customer service, and interactions with other departments
• Perform mid-year and annual performance evaluation reviews for parts employees
• Assist with inventory control
• Work with dispatchers to transfer parts stock between branches
• Take phone orders from customers

Qualifications

• High school education (minimum)
• Computer literacy – willingness and ability to work with new computer programs
• Customer service – ability to interact with customers in person and over the telephone
• Willingness to observe proper phone etiquette/manners
• Ability to work well with co-workers
• Management experience
• Leadership

Schedule

Monday – Friday, 8:00am – 4:30pm