Parts Manager

Essential Functions

• Directs and schedules the work of all parts department employees
• Forecasts goals and objectives for the department including required inventory, pricing, ROI and profit margins
• Prepares and administers an annual operating budget for the parts department
• Analyzes sales, expenses, and inventory on a daily, weekly and monthly basis to maintain profit goals
• Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the "self-service" retail customer
• Monitors employees daily productivity reports and corresponding payroll records
• Establishes pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty
• Implements aggressive marketing and sales promotions plans to increase parts department business for wholesale accounts and "self-service" retail customers
• Coordinates marketing and sales promotions with appropriate company personnel
• Establishes individual parts inventory levels and manages the inventory to achieve maximum turnover in accordance with established goals
• Maintains a program to ensure maximum customer satisfaction and loyalty
• Promptly follows up on customer concerns and complaints
• Develops promotions to increase wholesale business
• Follows up on parts department orders to ensure parts availability in inventory and ensures availability of all required parts and supplies to complete repairs in a timely manner
• Checks quality of completed work by parts department employees to ensure quality customer service, inventory control and documentation
• Reviews all accounts payables for department to ensure appropriate payments are made for parts inventory including parts are received and accounted for in accordance with dealership and departmental procedures
• Ensures that proper safety equipment is available and being used by employees in the parts department
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed
• Ensures that the work areas and customer waiting area are kept clean
• Follows all attendance and punctuality standards with adherences to timekeeping standards
• Follows the Company Code of Business Ethics and Conduct
• Understands, keeps abreast of, and complies with regulations that affect parts operations including but not limited to hazardous waste disposal, emergency response and OSHA Right-to-Know
• Keeps abreast of new equipment and tools available and recommends purchases

Qualifications

High school diploma or equivalent. Minimum 5 years of related experience in automotive parts management. Must have strong organizational and analytical skills. Proficiency in Microsoft Office Suite. Knowledge of inventory management systems and software. Experience with parts inventory control and pricing. Ability to manage a team and meet performance goals.